Insurance Customer Experience Representative

2 weeks ago


Benton, Kentucky, United States Travis Terrell - State Farm Agent Full time

Job Description:

Company Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Experience Representative.

The successful candidate will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat. They will provide friendly and efficient assistance with policy inquiries, updates, and claims, while utilizing digital tools and platforms to connect with a younger demographic.

Job Responsibilities
  • Engage with customers to understand their needs and provide personalized support
  • Utilize digital communication tools to resolve customer inquiries and issues in a timely manner
  • Collaborate with the team to ensure timely and effective issue resolution
  • Identify opportunities to enhance customer satisfaction and implement solutions
Requirements
  • High school diploma or equivalent; college degree is a plus
  • Excellent communication skills, both written and verbal
  • Tech-savvy with a familiarity with digital communication tools
  • Able to work in a fast-paced, evolving environment
Estimated Salary: $40,000 - $60,000 per year

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