Member Services Representative Trainee

2 weeks ago


Staunton, Virginia, United States Armed Forces Benefit Association Full time
About Armed Forces Benefit Association (AFBA)

Armed Forces Benefit Association (AFBA) is a leading provider of life insurance and benefits to military members and their families. With a rich history dating back to 1947, AFBA has remained committed to serving those who serve and protecting their unique needs.

Job Summary

We are seeking a highly motivated and detail-oriented Member Services Representative Trainee to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, responding to insurance inquiries, and completing tasks to ensure high levels of service.

Essential Duties and Responsibilities
  • Scan and upload member update forms
  • Document member updates
  • Participate in team communications
  • Ensure security of all member information, following processes, procedures, and compliance requirements
  • Take phone calls and escalate, if appropriate
  • Handle all member requests within guidelines; document all actions taken
  • Respond to shared email box
  • Review and process member updates
  • Scan and upload new business applications
  • Monitor and take action on PO Box correspondence
Requirements

We are looking for a candidate with excellent multitasking skills, a strong focus on customer service, and a willingness to learn and adapt to our systems and processes. A working understanding of life insurance products and industry policies is a plus, but not required. If you are a team player with a passion for delivering exceptional service, we encourage you to apply.

Benefits

We offer a comprehensive benefits package, including health insurance, flexible spending accounts, 401(k) plan with employer match, paid time off, paid holidays, life insurance, short- and long-term disability insurance, employee assistance program, professional development and tuition reimbursement, career growth opportunities, and more.

Armed Forces Benefit Association is an equal opportunity employer and welcomes applications from qualified individuals of all backgrounds. We are committed to creating an inclusive environment for all employees and strive to make reasonable accommodations for individuals with disabilities.



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