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Patient Care Coordinator

2 months ago

Big Rapids, Michigan, United States HearingLife Full time
Patient Care Coordinator

About HearingLife

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. We operate more than 600 hearing care centers across 42 states, following a scientific, results-oriented approach to hearing healthcare provided by highly skilled and caring professionals.

Job Summary

We are seeking a Patient Care Coordinator to act as the face of our retail clinics, ensuring a positive patient experience and helping more people hear better. This role will cover two clinics.

Responsibilities

• Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients

• Greet all patients and obtain potential referrals, understanding current marketing promotions

• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software

• Manage office supplies and inventory, maintaining an accurate account of petty cash, bank deposits, and credit transactions

• Work with patients directly to collect all insurance documentation and understand current HIPAA laws

• Maintain hearing aid inventory

Qualifications

• High School Diploma or equivalent; Associate degree preferred but not required

• Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting

• Superior multitasking and time management discipline

• Ability to work independently and collaboratively with staff and support services

• Skilled in handling sensitive matters and patients with tact, courtesy, and discretion

• Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite specifically Word and Excel

Benefits

• Comprehensive health benefits, including medical, dental, vision, and HSA

• Competitive 401(k) program

• Paid time off, including company-paid holidays and floating holidays

• Exclusive discounts on our products, including hearing aids, for both family and friends

• Boundless growth opportunities, including the DMIT Program, Apprentice Program, and Amplify Leadership Program

• Empower your ambitions with up to $$$ annually with our Education Expense Reimbursement

• Protection for the unexpected with basic life and AD&D insurance, as well as short-term disability insurance