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Resort Ambassador

4 weeks ago

Pigeon Forge, Tennessee, United States Hilton Grand Vacations Full time
Experience the Best of Hospitality as a Common Area Attendant at Mill Springs Lodge

We are seeking a dedicated and customer-focused individual to join our team as a Common Area Attendant. This exciting opportunity allows you to work in a phenomenal property in a wonderful environment, providing an exceptional guest experience.

About the Role:

This is a full-time position that requires a flexible schedule, including morning (8am to 4:30pm) and mid shift (10am to 6pm) shifts, with weekends included. You will be responsible for maintaining all public spaces in the resort to the highest standards of efficiency and quality.

  • Greet guests and respond to requests in a friendly and courteous manner.
  • Maintain outstanding cleanliness of the lobby, ensuring it meets our high standards.
  • Collect and replenish pool towels, overseeing inventory to minimize loss and ensure stock levels are adequate.
  • Display a positive image at all times through appearance and conduct.
Key Responsibilities:

You will also be required to:

  • Prioritize tasks effectively to balance multiple duties and assignments in a fast-paced environment.
  • Be able to handle pushing and pulling carts and equipment, bend, squat, and lift up to 50 lbs.
  • Work collaboratively with the team to achieve our goals and objectives.
Qualifications and Requirements:

To be successful in this role, you will need:

  • Prior cleaning experience is preferred, but not essential.
  • Strong organizational skills to manage multiple tasks and responsibilities.
  • Able to work a full shift (8 hours) walking/standing with or without reasonable accommodation.
  • Prior hospitality experience is preferred, but not required.
Benefits and Perks:

We offer a range of benefits and perks, including:

  • Excellent health care options, including medical, dental, and vision coverage.
  • Recognition Programs and Rewards.
  • Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates.
  • Generous Paid Vacation Program and Paid Sick Days.
  • Employee Assistance Program that supports your physical and mental well-being.
  • 401(k) program with company match.
  • Tuition reimbursement programs.
  • Numerous learning and advancement opportunities.

We are committed to creating a diverse and inclusive workplace culture that values and respects each employee's unique perspective and experiences. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.