Multi-Line Switchboard Representative

1 week ago


Warrenville, Illinois, United States Midwest Cardiovascular Institute Full time
About the Role

We are seeking a highly skilled Patient Access Representative to join our team at the Midwest Cardiovascular Institute. In this role, you will be responsible for providing exceptional customer service to patients and healthcare professionals by effectively managing a multi-line switchboard and scheduling appointments according to clinic guidelines.

Duties and Responsibilities:
  1. Manage incoming calls and direct them to the appropriate personnel or department.
  2. Schedule patient appointments, including physician follow-ups, diagnostics, and labs, accurately and efficiently.
  3. Document patient information and interactions in the medical record, ensuring accuracy and completeness.
  4. Maintain patient confidentiality and adhere to HIPAA standards.

In addition to these key responsibilities, the ideal candidate will possess strong communication and interpersonal skills, be able to work well under pressure, and demonstrate a commitment to delivering exceptional patient care.



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