Customer Experience Representative

4 days ago


Rolling Meadows, Illinois, United States Body Builders Auto Full time

We are seeking a skilled Customer Experience Specialist to join our team at BBA, Inc. Collision Repair Specialist. As a key member of our staff, the successful candidate will be responsible for providing exceptional customer service and administrative support.

Responsibilities:

  • Assist front-end coordinators with administrative tasks to ensure a seamless customer experience.
  • Communicate effectively with customers and team members to establish clear expectations.
  • Handle phone calls and emails from customers, providing timely and accurate responses.
  • Update customer records and vehicle status via online portals.
  • Perform various administrative tasks, including data entry, copying, and scanning.
  • Generate reports for management to track customer interactions and vehicle status.

Requirements:

  • 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Adaptability and a strong work ethic.

BBA, Inc. Collision Repair Specialist is a dynamic and growing company committed to delivering exceptional customer experiences. If you are a motivated and enthusiastic individual who excels in customer-facing roles, we encourage you to apply for this exciting opportunity.



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