HVAC Customer Service Specialist

4 days ago


Conroe, Texas, United States Luxury Air LLC Full time
About the Job

We are looking for a skilled HVAC Dispatcher / Customer Service Representative to join our team. The ideal candidate will have 1-3 years of experience in customer service and HVAC terminology. The role requires excellent communication skills, both verbal and written, and the ability to work independently as well as part of a team.

Key Responsibilities:

  • Coordinate the scheduling of HVAC repairs and maintenance
  • Act as primary contact between the customer and the company
  • Maintain the dispatch board and maximize jobs using routing, maps, and customer information
  • Dispatch service technicians from home to first call and then one-call at time
  • Forecast workload 2-3 days out

Requirements:

  • Outstanding customer service skills
  • Excellent verbal and written communication skills
  • Knowledge of HVAC terminology and software
  • Geographical knowledge of service area or map reading skills
  • Ability to work independently as well as part of a team

Benefits:

  • $38,000 - $45,750 per year
  • Health, Dental, and Vision insurance
  • Paid vacation and Paid Holidays
  • 401(k) with company match
  • SPIFF opportunities


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