HVAC Customer Service Specialist
4 days ago
We are looking for a skilled HVAC Dispatcher / Customer Service Representative to join our team. The ideal candidate will have 1-3 years of experience in customer service and HVAC terminology. The role requires excellent communication skills, both verbal and written, and the ability to work independently as well as part of a team.
Key Responsibilities:
- Coordinate the scheduling of HVAC repairs and maintenance
- Act as primary contact between the customer and the company
- Maintain the dispatch board and maximize jobs using routing, maps, and customer information
- Dispatch service technicians from home to first call and then one-call at time
- Forecast workload 2-3 days out
Requirements:
- Outstanding customer service skills
- Excellent verbal and written communication skills
- Knowledge of HVAC terminology and software
- Geographical knowledge of service area or map reading skills
- Ability to work independently as well as part of a team
Benefits:
- $38,000 - $45,750 per year
- Health, Dental, and Vision insurance
- Paid vacation and Paid Holidays
- 401(k) with company match
- SPIFF opportunities
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