Financial Center Associate

2 days ago


Metairie, Louisiana, United States Fidelity Bank Full time
Unlock Your Potential in Banking

Fidelity Bank, a leader in community-focused banking, is seeking a talented Financial Center Representative to join our team in Metairie, LA. This exciting opportunity offers a unique chance to build a fulfilling career in banking and make a meaningful impact on our customers' lives.

About the Role:

The Financial Center Representative will be responsible for providing exceptional customer service, operating with precision and accuracy, and making strategic referrals to drive business growth. As a key member of our financial center team, you will work closely with supervisors to ensure seamless operations, achieve sales goals, and maintain accurate reports.

Key Responsibilities:

  • Perform teller transactions with attention to detail and efficiency
  • Balance, locate, and reconcile discrepancies in cash drawers and end-of-day balancing procedures
  • Open new accounts and handle client maintenance requests with professionalism
  • Engage in consultative conversations with clients to build strong relationships and promote Fidelity's products and services
  • Provide excellent customer assistance related to banking needs, both in-person and over the phone
  • Contribute to the financial center's success by achieving assigned referral goals
  • Assist with balancing, locating, and reconciling vault and ATM transactions, as well as incoming and outgoing money shipments
  • Mentor associates and adhere to all bank policies and procedures
  • Exemplify Fidelity's Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
  • Comply with regulatory rules and regulations through successful training completion and demonstrated ability
  • Perform other duties and special projects as assigned by management

About You:

We are looking for a motivated and results-driven individual who embodies the qualities of a top performer. To succeed in this role, you should possess:

  • A GED or high school diploma
  • 1 year of cash handling experience in a financial institution or retail environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
  • Ability to travel across our company footprint as needed
  • Developed cognitive skills, including problem-solving, judgment, decision-making, organization, and planning
  • Strong intrapersonal skills, such as ambition, follow-through, optimism, tenacity, resilience, and balance
  • Excellent interpersonal skills, including communication (listening, speaking, and writing), collaboration, client focus, and leadership abilities

Benefits and Perks:

Fidelity Bank offers a competitive total rewards package, including:

  • Estimated salary range: $40,000 - $60,000 per year
  • Paid Time Off
  • 14 paid holidays annually
  • Comprehensive Medical, Dental, and Vision Insurance
  • Employer-funded Health Savings Account
  • Paid Parental Leave
  • 401(k) with matching contributions
  • Wellness Program to reduce health insurance premiums
  • Free or discounted banking and mortgage services
  • Basic Life Insurance and AD&D
  • Tuition Reimbursement Plan
  • Associate Referral Program
  • Employee Assistance Fund
  • Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts

Why Fidelity Bank?

We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure their success within the company. Our mission is to create a better future by acting with accountability and integrity alongside our customers and within our communities. We believe in making a difference by living our mission of



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