Instructional Support Technician- Substitute

4 days ago

Glendale, Arizona, United States Maricopa Community Colleges Full time
Job Summary

This is a substitute, temporary position. Up to 40 hours per week, as needed.

Essential Duties and Responsibilities
  • Performs technical instructional support duties in a laboratory, learning center, or similar instructional setting by assisting students with academic work using an established framework of procedures and protocols.
  • Reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor; explains assignments to one or more students and guides them in the use of equipment and materials to perform class activities.
  • Assists instructors and students in using equipment and facilities; schedules laboratory and/or equipment usage for instructors and/or individual students; checks equipment in and out.
  • Tracks student participation and attendance and informs instructors of noted issues or problems.
  • Prepares and sets up equipment and materials and/or works with students on scheduled exercises, demonstrations, and classroom assignments as directed by instructor; demonstrates the proper and safe use of equipment and materials; properly cleans and stores equipment and supplies after use; monitors inventories and submits requests to management for the purchase of needed items.
  • Assists students and/or instructors in using various technologies, including instructional equipment, learning management system, student account, and internal communication platforms; sets up and configures software applications to meet specific student or class needs; provides assistance on standard business applications such as word processing, spreadsheet, presentation, email, and internet tools; may provide routine assistance with specialized applications used in the assigned department.
  • May performs routine hardware and software maintenance, installations, and/or updates; troubleshoots and resolves minor equipment problems and notifies appropriate staff of needed repairs or replacement.
  • Proctors and scores tests based on specific criteria provided by the course instructor using testing software and equipment.
  • Maintains accurate and organized electronic and hard copy records and files pertaining to student participation, performance, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.
  • May assist with compiling and reporting data; may recommend changes to laboratory policies and procedures.
  • May provide work direction to lower-level employees, temporary employees, and/or student workers.
  • Performs other related duties as assigned.
Minimum Qualifications
  • Associate's degree or equivalent from an accredited college or university.
  • Two (2) years of instructional assistance experience.
  • Depending on the assignment, experience and/or college-level coursework related to the assigned department or program may be required.
Knowledge and Abilities
  • Academic subject in area of assignment.
  • Technologies and equipment applicable to the academic subject.
  • General laboratory/classroom procedures and rules of conduct including safety procedures applicable to the areas of assignment.
  • Laws, regulations, standards, and requirements applicable to areas of assignment.
  • Technical methods of data research, collection, compilation, organization, and reporting.
  • Methods of prioritizing, planning, and organizing work.
  • Standard formats for business correspondence and other communications.
  • Standard office practices or procedures.
  • Standard office software and modern office equipment.
  • Methods of filing information using alpha, numeric and alphanumeric systems.
  • Correct use of the English language, including spelling, punctuation, grammar, and composition.
  • Principles and practices of customer service.
  • Business arithmetic.
Physical and Mental Standards
  • Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.
  • Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
  • Lifting: frequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
  • Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
  • Hearing/Talking: frequent hearing and speaking in person and on the telephone.
  • Emotional/Psychological Factors: frequent contact with others, including staff, faculty, students, and the public; frequent deadlines and time-limited assignments.
Environmental Conditions
  • Work is typically performed in an instructional laboratory, computer laboratory, or similar student learning setting.

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