Assistant Manager

2 days ago


Newington, Connecticut, United States PJ's Coffee of New Orleans Full time
Job Overview

PJ's Coffee of New Orleans is seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing store operations, and leading a team of dedicated professionals.

Key Responsibilities
  • Customer Service: Provide a positive image of PJ's to customers, counter servers, principals, and other managers, ensuring a high level of customer satisfaction.
  • Store Operations: Assist the store manager in overseeing the operation of the assigned PJ's location, including inventory management, cash handling, and deposit processing.
  • Team Leadership: Develop and lead a team of counter servers and principals, providing guidance, coaching, and performance evaluations to ensure excellent customer service and high-quality products.
  • Problem Solving: Listen to employee concerns and ideas, and work to resolve problems in all areas, including personnel, staffing, structural, and technical issues.
Requirements
  • Excellent customer service and communication skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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