Senior Analyst, Data Management Specialist

2 weeks ago

Cave Springs, Arkansas, United States Sam's Club Full time
About the Role

We are seeking a highly skilled Senior Analyst to join our Merchandising Solutions team at Sam's Club. As a key member of our team, you will play a pivotal role in the implementation of our new Item Data Management (IDM) application, ensuring the accuracy of Sam's Club item level data.

Key Responsibilities
  • Maintain the integrity of our item file database by determining the proper setting for product attribution, monitoring exceptions, and making corrections.
  • Execute corporate compliance initiatives related to Merchandising systems and processes, ensuring adherence to federal, state, and local laws.
  • Collaborate with merchant teams and suppliers to monitor category-level data enrichment progress and provide support to achieve enterprise-level goals.
  • Provide guidance and support on Item File processes, tools, and systems, responding to formal and informal support requests.
  • Communicate with internal and external customers to understand needs, researching issues and identifying solutions.
What You'll Make an Impact By
  • Supporting the implementation of our new Item Data Management (IDM) application, ensuring the accuracy of Sam's Club item level data.
  • Assisting internal users and Sam's Club suppliers on how to use the new Item Data Management (IDM) application for new item setup and data enrichment.
  • Providing guidance and support to internal and external customers, communicating solutions to affected customers.
  • Partnering with merchant teams and suppliers to monitor category-level data enrichment progress and provide support to achieve enterprise-level goals.
Preferred Qualifications
  • Ability to effectively manage competing and conflicting priorities.
  • Sense of urgency and ability to accurately communicate issues to leadership.
  • Proficiency with Microsoft Office tools, especially MS Excel.
  • Prior experience in a customer service or customer support role.
  • Sharp attention to detail and ability to function as part of a cohesive team.

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