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Hotel Reception Manager
1 week ago
About Us: Ensemble Hospitality is a dynamic and innovative company that is committed to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests and exceeding their expectations.
Job Description: We are seeking an experienced Front Office Manager to join our team and lead our front desk operations. In this role, you will be responsible for overseeing the day-to-day activities of the front office, managing guest interactions, and ensuring seamless check-ins and check-outs.
Responsibilities:
- Lead and motivate the front desk team to deliver exceptional guest experiences
- Manage the front office operations, including check-ins, check-outs, and room assignments
- Address guest complaints and concerns in a professional and courteous manner
- Maintain accurate records and reports on guest interactions and front office activities
Requirements: To be successful in this role, you will need to have:
- Experience in customer service and hotel front office operations
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing situations
- Familiarity with hotel software systems and technology
Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.