Healthcare Access Coordinator

2 weeks ago


Carrollton, Georgia, United States Tanner Medical Center Full time

Job Overview


The Patient Access Representative plays a crucial role in ensuring a seamless and efficient patient intake experience. This includes responsibilities such as pre-registration, registration, verification of insurance and precertification, completion of necessary documentation, collection of payments at the point of service, and review of work output.

This position may require assignments across various locations within the healthcare facility or system, engaging in diverse tasks related to Patient Access Services (PAS) operations, which encompass call center duties, direct patient interactions, and bedside assistance.


Educational Requirements:


A High School Diploma or GED is required.

Key Qualifications

  • Strong public relations skills with a professional demeanor, even in challenging situations. Ability to communicate effectively and maintain positive relationships with colleagues, hospital staff, patients, families, and third-party payers.
  • Capacity to make independent decisions, demonstrate emotional intelligence, and exercise sound judgment.
  • A minimum of one year of customer service experience is preferred. Familiarity with ICD-9 and CPT-4 coding techniques is advantageous. Knowledge of medical terminology is also preferred. Relevant training or education may be considered as experience.
  • Ability to collaborate effectively within a team-oriented environment.
  • Competence in understanding and applying a wide range of operational procedures.
  • Skills in organizing tasks for optimal time management, productivity, and efficient patient flow.
  • Capability to perform well under pressure in a fast-paced environment with frequent interruptions.
  • Proficient in the use of computer systems and equipment.
  • Ability to read and write clearly with attention to spelling accuracy.
  • Flexibility in availability to work varied hours and days, potentially outside of standard shifts, as required by departmental or system needs.
  • Some college coursework is preferred.

Shift Details


This role typically involves working hours from 4:30 PM to 11:00 PM, Monday through Friday. Responsibilities include registering patients in the emergency reception area as well as the emergency department. Work hours may vary based on departmental requirements.



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