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Rehabilitation Support Specialist

2 months ago

Redding, California, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

Hybrid Role: Rehabilitation Support Specialist / Front Desk Coordinator

At FYZICAL Therapy and Balance Centers, we are dedicated to fostering your professional development and success. As a faith-based organization, we seek individuals who share our mission of positively impacting lives.

This position offers a unique opportunity to engage in outpatient physical therapy, emphasizing personalized patient interactions and diverse treatment approaches. The role encompasses both rehabilitation support and front desk responsibilities. All team members will receive training to assist patients with exercises and treatment modalities, as well as manage front desk operations and maintain a clean office environment.

We are in search of a full-time candidate to fulfill the dual role of rehabilitation support and front desk coordinator (40 hours/week; part-time candidates may also be considered). We eagerly anticipate meeting all qualified applicants.

Our commitment to professional growth is reflected in our mentorship programs and access to FYZICAL's national education division, which provides advanced training in areas such as Vestibular Therapy, Manual Orthopedic Therapy, and Pelvic Health.

Our practice offers the following benefits:

  • Individualized patient care in private treatment spaces
  • A supportive and positive atmosphere for both patients and staff
  • A collaborative team environment that encourages learning and development
  • In-house training, mentorship, and continuing education opportunities
  • Medical insurance for full-time employees
  • Paid time off and select holidays
  • Retirement IRA matching program

Our diverse service offerings include:

  • Orthopedic Rehabilitation
  • Neuromuscular Re-education
  • Balance Training
  • Vestibular Rehabilitation
  • Manual Therapy Techniques
  • Pelvic Floor Health for all genders
  • Craniosacral and Myofascial Release
  • Pain and Stress Management
  • Wellness Services

We invite you to explore our practice further and look forward to the opportunity to connect with you. Your future with FYZICAL is promising.

Key Responsibilities:

  • Welcome patients and visitors with a friendly demeanor
  • Manage incoming communications via phone, fax, and email
  • Exhibit strong communication skills to interact effectively with colleagues, healthcare providers, patients, and insurance representatives
  • Utilize computer systems for file management and data entry
  • Verify insurance details and process co-payments
  • Handle cash transactions
  • Maintain accurate patient scheduling
  • Familiarity with MS Office Suite, including Excel and Word, as well as GMAIL and Mac systems
  • Demonstrate proficiency in spelling and typing
  • Ensure compliance with HIPAA regulations
  • Guide patients through exercises and treatment modalities with proper technique
  • Maintain cleanliness of the office and treatment areas
  • Assist with administrative tasks, including answering calls, filing, and managing patient authorizations
  • Uphold a safe and welcoming environment for all

Qualifications:

  • High school diploma or equivalent
  • Authorization to work in the U.S. is required
  • Self-motivated with a desire to serve
  • Relevant experience in front desk operations, appointment scheduling, and insurance processing is preferred
  • Exceptional customer service skills
  • Flexibility and adaptability
  • Good physical and mental health
  • Commitment to a minimum one-year tenure