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Loan Collector

2 months ago


Anaheim, United States Lobel Financial Corporation Full time
Job Description

Company Overview

Lobel Financial Corporation is a leading provider of auto financing solutions, specializing in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. With headquarters in Southern California and branch offices across the country, we offer a dynamic and supportive work environment that fosters career growth and development.

Job Summary

We are seeking a highly skilled and motivated Financial Recovery Specialist to join our team. As a key member of our collection team, you will be responsible for managing collections, providing exceptional customer service, and ensuring compliance with state and federal debt collection laws.

Key Responsibilities

  • Collection Management: Contact customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
  • Customer Service: Provide professional and empathetic customer service regarding collection issues, maintaining a positive customer experience.
  • Communication: Utilize phone and email to effectively communicate with customers, ensuring all interactions are accurately documented.
  • Regulatory Compliance: Follow state and federal debt collection laws and company policies and procedures.
  • Account Management: Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.

Requirements

  • Bilingual Skills: Fluency in English and Spanish is REQUIRED.
  • Time Management: Excellent ability to prioritize and multitask effectively in a fast-paced environment.
  • Detail-Oriented: Strong attention to detail and accuracy in documentation and account management.
  • Communication Skills: Excellent written and verbal communication skills.
  • Computer Proficiency: Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
  • Customer Focus: Commitment to delivering excellent customer service and resolving issues effectively.
  • Problem Solving: Strong organizational, negotiation, and problem-solving skills.

Preferred Qualifications

  • Previous Experience: Previous experience with collections within the loan industry.
  • Education: High school diploma or equivalent.

Compensation

Starting wage of $22/hr. with potential for higher based on experience.