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2 months ago
Company Overview
Lobel Financial Corporation is a leading provider of auto financing solutions, specializing in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. With headquarters in Southern California and branch offices across the country, we offer a dynamic and supportive work environment that fosters career growth and development.
Job Summary
We are seeking a highly skilled and motivated Financial Recovery Specialist to join our team. As a key member of our collection team, you will be responsible for managing collections, providing exceptional customer service, and ensuring compliance with state and federal debt collection laws.
Key Responsibilities
- Collection Management: Contact customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
- Customer Service: Provide professional and empathetic customer service regarding collection issues, maintaining a positive customer experience.
- Communication: Utilize phone and email to effectively communicate with customers, ensuring all interactions are accurately documented.
- Regulatory Compliance: Follow state and federal debt collection laws and company policies and procedures.
- Account Management: Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.
Requirements
- Bilingual Skills: Fluency in English and Spanish is REQUIRED.
- Time Management: Excellent ability to prioritize and multitask effectively in a fast-paced environment.
- Detail-Oriented: Strong attention to detail and accuracy in documentation and account management.
- Communication Skills: Excellent written and verbal communication skills.
- Computer Proficiency: Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
- Customer Focus: Commitment to delivering excellent customer service and resolving issues effectively.
- Problem Solving: Strong organizational, negotiation, and problem-solving skills.
Preferred Qualifications
- Previous Experience: Previous experience with collections within the loan industry.
- Education: High school diploma or equivalent.
Compensation
Starting wage of $22/hr. with potential for higher based on experience.