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Senior Consultant for Business Process Enhancement
2 months ago
Work Arrangement:
Hybrid/Flexible: Engage in remote work while utilizing the office for essential in-person collaboration.
Relocation assistance: Not available for this position.
Requisition #: 73358
Role Overview
We are thrilled to announce an opening for a Senior Consultant in Business Process Enhancement within our Workplace Solutions (WPS) Continuous Improvement and Transformation team. This role is pivotal as we embark on a transformative journey to enhance our WPS Group Protection and Retirement Plan Services through systematic improvement methodologies. You will lead intricate programs and initiatives within our Group Protection and Retirement Plan Service sectors, employing the DMAIC framework. Join a seasoned and dynamic team as we navigate the evolution of Lincoln's business landscape, contributing to the strategic roadmap for future solutions.
Key Responsibilities
- Stay informed on current and emerging trends, assess their implications, and collaborate with senior leadership to integrate new developments into existing and future solutions.
- Identify and spearhead the implementation of process enhancements that significantly elevate quality across teams, departments, and business units.
- Drive and refine organizational initiatives by effectively influencing and supporting change management and enterprise-wide initiatives.
- Provide expert guidance to team members and relevant stakeholders on complex projects and assignments.
- Direct complex assignments and initiatives to bolster the capabilities of designated areas.
- Act as a subject matter expert, consulting with management to grasp complex business needs and desired outcomes for programs and individual project workstreams.
- Lead program meetings with stakeholders across multiple workstreams to map current and future state processes, define program scope, formulate complex plans, execute agreed deliverables, and assess outcomes. Manage stakeholder expectations and provide regular updates.
- Serve as a liaison among departments to coordinate project delivery and ensure alignment with other organizational initiatives, including system updates.
Essential:
- 5-7+ years of experience in the insurance sector and/or continuous improvement directly related to the responsibilities of this role.
- Bachelor's degree or equivalent professional experience (4 years of experience in lieu of a degree).
- Exceptional presentation skills with a proven ability to influence all levels of management through clear and logical discussions.
- Ability to communicate effectively and credibly with senior management and internal stakeholders.
- Strong critical thinking skills, capable of analyzing complex information and evaluating the implications of various solutions.
- Ability to interpret and apply common sense understanding to execute a variety of instructions in written, oral, or diagram form.
- Proficient in problem-solving and managing diverse variables in situations with limited standardization.
- Green Belt or Black Belt certification.
- Experience in change leadership, value stream mapping, and workflow optimization.
Lincoln Financial Group is dedicated to empowering individuals to plan, protect, and retire with confidence. We are committed to fostering a diverse and inclusive environment and are proud to be an equal opportunity employer. We value the unique perspectives and contributions of our employees and invest in programs that empower each individual to take charge of their future.
