Distinguished Programs Client Services Associate
3 weeks ago
We are seeking a skilled Customer Service Representative to join our Accounting Team in Buford, GA. This role offers an excellent opportunity to develop and grow your accounting knowledge and experience in the insurance industry. As a key member of our team, you will work closely with hundreds of independent insurance brokers and agents across the United States, resolving and reconciling regular inbound inquiries via email and phone.
The ideal candidate will have a minimum of 1 year experience working in a general accounting or cash applications role, an Associate's degree in accounting or equivalent combination of education and experience, and strong verbal and written communication skills including phone skills. We are looking for a dynamic individual who can work effectively with our team to deliver an exceptional customer experience and drive business growth.
Responsibilities
- Drive an exceptional customer experience with every interaction via phone and email.
- Process check deposits, incoming payments, refunds and commissions.
- Apply technical knowledge to resolve customer inquiries.
- Identify opportunities to improve the customer experience.
- Act as a 'gatekeeper' and 'gateway', providing a bridge for smooth communication from customers to our accounting and finance department as well as occasionally to various departments throughout the company.
- Handle customer and broker service inquiries through to resolution.
- Accounts receivable collections follow-up.
- General office and clerical work.
- Ad hoc projects when applicable.
Compensation and Benefits
- $40,000 - $47,000 base salary + yearly bonus.
- Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).
- Great healthcare coverage including Medical, Vision, and Dental.
- 401k with 4% company match.
- Life, disability and supplemental insurance.
- Growth and development opportunities.
- Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year.
- Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years.
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