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Service Engineer

4 weeks ago

Kokomo, Indiana, United States Green Cubes Technology Full time
Job Description

At Green Cubes Technology, we are seeking a skilled Service Engineer to join our team. As a key member of our service team, you will be responsible for expediting the repair process on batteries returned to our facility for repair/adjustments. Your expertise in troubleshooting, testing, and repairing technical equipment will be essential in identifying and resolving issues with our Lithium-Ion batteries.

Key Responsibilities:
  • Act as the first point of contact for the service manager for cases needing engineering support.
  • Be responsible for tracking technical solutions and arising issues day over day. Draw conclusions and trends from this data and communicate to necessary parties.
  • Responsible to communicate to director of engineering and the engineering team when service support is needed.
  • Manage engineering portions of the RMA process which consist of determining if repair falls under warranty, creating work orders and work instructions for repairs.
  • Performing some repairs.
  • Assist in root cause analysis of failures.
  • Manage RMA Technician as that role comes online, providing training and processes for successful implementation of their role.
  • Travel to customer sites as required to provide engineering support, coordinate engineering support on site if other engineers are sent.
  • Gather and report metrics to communicate current state and progress of key performance indicators for Service, RMA, Parts, and Warranty cases (assisted by Warranty Administrator).
  • Work closely with Service Manager to determine/identify training gaps that may exist within service technician roster, recommending additional training modules and focus initiatives as required to bolster technician general knowledge and diagnostic capabilities.
  • Assist engineering and service manager in developing technical service bulletins that require broadcasting to channel partners and technicians.
  • Perform any other duties and responsibilities as and when necessary, on an ad-hoc basis.
  • Follow all company procedures and protocols.
Requirements:
  • The ability and willingness to travel 10-20% of the time.
  • A technical degree or certification preferred or equivalent experience in engineering will also be considered.
  • Minimum of 2 years relevant engineering working experience.
  • The proven ability to troubleshoot, test, repair, and service technical equipment.
  • Experience in failure analysis and correction action implementations.
  • Experience or knowledge of product manufacturing and production operations.
  • Possess excellent time management skills and the ability to multi-task and adjust priorities.
  • Proven ability to be responsible for all aspects of position with minimal supervision.
  • Possess strong analytical and problem-solving skills.