Senior Service Specialist for Analytical Instrumentation

6 days ago

Étreux, Hauts-de-France, United States PerkinElmer, Inc. Full time
About the Role

We are seeking a highly skilled Senior Service Specialist to join our team at PerkinElmer, Inc. As a key member of our service organization, you will be responsible for delivering exceptional customer experiences by providing expert technical support and service for our analytical instrumentation.

Key Responsibilities
  • Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service.
  • Provide scheduled and unscheduled corrective maintenance for customers, including warranty services within a prescribed time frame and established maintenance protocols.
  • Deliver customer familiarization for instrument operation and maintenance.
  • Communicate service offerings, including training, support, software, laboratory services products, and field upgrades.
  • Partner with customers to understand their analytical workflow and applications.
Supporting Your Team
  • Support local instrument sales representatives to help secure new instrument orders.
  • Provide service that helps drive the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing service contracts.
  • Display exceptional written and verbal communication skills and actively interface with peers and customers.
  • Develop organizational awareness of other functional groups and product lines.
Driving Organizational Growth
  • Demonstrate knowledge of and adherence to installation, warranty, and service agreement documentation standards.
  • Contribute to account profitability through efficient execution and service delivery.
  • Perform timely uploads and downloads of required service data to ensure the integrity of service systems.
  • Maintain assigned assets, including company vehicles, tools, test equipment, telecommunication equipment, assigned service parts inventory, etc.
  • Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to customers.
  • Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process.
  • Seek higher-level certification through participation in company-sponsored training and development offerings.
  • Complete all administrative tasks, including but not limited to time reporting, assigned training, etc.
  • Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities in the working environment.
Requirements
  • Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting OR
  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting.
  • You must have the ability to travel by air, vehicle, and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
  • Must have a valid driver's license. While performing the duties of this position, you must always maintain safe motor vehicle operation.
Preferred Qualifications
  • Experience in GxP environments is a plus. The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Two or more years in servicing/working on HPLCs Able to work on GC and GCMS systems is a plus.
  • Sound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC, and other various lab equipment a plus Will be required to use company software along with MS Office Suite, Excel.
  • Strong interpersonal skills; strong team player with customer satisfaction focus.
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
  • Certification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require - two major disciplines).
Working Environment

Must be able to remain in a stationary position more than 25% of the time. The person in this position needs to occasionally move inside and outside labs. Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching in order to perform in a service function. Regularly move or lift up to 50 pounds and occasionally move or lift up to 100 pounds. Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

The annual compensation range for this full-time position is $$55,640.00 to $72,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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