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Front Desk Associate

2 weeks ago


Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Full time
Job Overview

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Hampton Inn & Suites Pittsburgh. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, registering guests, and ensuring their stay is nothing short of outstanding.

Responsibilities:
  • Greet and Welcome Guests: Approach all encounters with guests in a friendly and service-oriented manner, maintaining high standards of personal appearance and grooming.
  • Registration and Check-In/Check-Out: Register guests, handle requests, and ensure seamless check-in and check-out processes.
  • Telephone Switchboard Operation: Maintain proper operation of the telephone switchboard, ensuring efficient and courteous handling of guest inquiries and messages.
  • Knowledge of Hotel Amenities and Services: Be aware of all property amenities, special events, local area attractions, and things to do around the hotel, sharing this knowledge with guests as needed.
Requirements:
  • High School Diploma or Equivalent: Required; College coursework in a related field is helpful.
  • Previous Experience in Hospitality: Preferred, but not necessary.
  • Excellent Communication Skills: Demonstrate the ability to convey information clearly, listen actively, and provide solutions to guest issues.
  • Teamwork and Adaptability: Work effectively in a fast-paced environment, collaborating with fellow associates and other departments to meet guest needs.
Benefits:
  • Competitive Salary: We offer a competitive salary, reflecting your skills and experience.
  • Benefits Package: Enjoy medical, dental, and vision coverage, as well as paid time off, employee assistance program, 401k retirement plan, and more.