VieMed Representative

About Our Team

We are a dynamic and growing healthcare organization dedicated to delivering exceptional patient care. Our team is passionate about making a difference in the lives of our patients and their families. We value integrity, respect, and compassion, and we are committed to providing a supportive and inclusive work environment that fosters growth and development.

**Job Description:**
This is an exciting opportunity to join our customer support team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound phone calls, processing orders and referrals, coordinating branch transactions, and facilitating collections. Your strong communication and interpersonal skills will enable you to build positive relationships with patients, referral sources, and colleagues alike. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply

**Key Responsibilities:**

1. Answer and respond to phone calls and emails in a timely and professional manner
2. Process orders and referrals accurately and efficiently
3. Coordinate branch transactions, including deliveries, pick-ups, exchanges, returns, service, and repair/maintenance
4. Facilitate collections and manage payment plans
5. Maintain current knowledge of company policies and procedures, as well as medical billing practices and insurance requirements

**Requirements:**

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Familiarity with medical billing practices and insurance requirements is preferred

**Benefits:**

• A competitive salary of $45,000 - $55,000 per annum
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for career growth and professional development

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