Sales Associate
2 days ago
We are seeking a motivated and customer-focused Inside Sales Associate - Construction to manage the needs of a key customer account. This role combines sales, customer service, and product knowledge to ensure customer satisfaction and drive business growth.
Key Responsibilities:
- Provide exceptional customer service and support to our key customer, addressing inquiries and resolving issues promptly.
- Manage order entry, tracking, and fulfillment processes to ensure timely delivery of products.
- Maintain a strong understanding of our electrical products and services to provide accurate information and recommendations to the customer.
- Identify upselling and cross-selling opportunities to enhance customer satisfaction and drive revenue.
- Build and maintain strong relationships with key stakeholders at the customer's organization to understand their needs and preferences.
- Collaborate with the inventory team to ensure product availability and manage stock levels based on customer requirements.
- Work closely with other departments, including logistics and technical support, to ensure seamless service delivery.
- Collaborate with vendors to ensure product availability, negotiate pricing, and resolve any issues related to product quality or delivery.
Requirements:
- High school diploma required; associate's or bachelor's degree in business, sales, or a related field preferred.
- Previous experience in inside sales, customer service, or a related role, preferably in the electrical distribution or manufacturing industry.
- Familiarity with electrical products and industry standards is a plus.
- Strong problem-solving mindset with a customer-focused approach.
- Excellent communication and interpersonal skills.
- Positive attitude and team mentality.
- Proficiency in ERP software and Microsoft Office Suite.
- Ability to handle multiple tasks and prioritize effectively.
- Strong leadership and organizational skills.
- Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence.
What We Offer:
- Competitive pay
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and advancement.
- A supportive and collaborative work environment.
- Potential for hybrid work schedule.
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