Security Officer

4 weeks ago

New York, New York, United States Crowne Plaza NY Full time
Job Title: Security Officer

Crowne Plaza NY is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees.

Responsibilities:
  • Provide protection and communication with hotel guests and employees.
  • Patrol hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Crowne Plaza NY rules and regulations.
  • Use proper radio etiquette at all times.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Check ID of visitors/employees as necessary.
  • Access secured areas for authorized personnel.
  • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
  • Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards.
  • Assist during medical emergencies.
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Investigate assault complaints.
  • Assist outside agencies, as necessary, to maintain effective liaison.
  • Respond to altercations, and investigate.
  • Have knowledge of hotel and guestroom locking systems.
  • Monitor TV cameras, if applicable.
  • Administer First Aid/CPR as necessary.
  • Challenge suspicious persons.
  • Check safety hazards.
  • Administer Heimlich Maneuver and or First Aid/CPR as necessary
  • Complete Incident/Accident reports in a clear and concise manner.
  • Monitor employees as they enter and exit the building.
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
  • Document all deliveries.
  • Patrool area to insure that areas are secure and free of unauthorized persons and disturbances.
  • Provide escorts to persons carrying money, or other requests.
  • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

Requirements:

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Ability to climb and descend stairways and run.
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Crowne Plaza NY Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Crowne Plaza NY Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Hourly Wage: $28 per hour

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