Residential Service Coordinator

2 weeks ago

Biloxi, Mississippi, United States Hunt Full time

At Hunt Military Communities, we are committed to providing exceptional service to our residents. As a Residential Service Coordinator, you will play a vital role in ensuring the satisfaction of our community members.

Job Summary

We are seeking a highly motivated and detail-oriented individual to fill the position of Residential Service Coordinator. In this role, you will be responsible for coordinating all resident requests with the property management team, maintaining the appearance of the community, and providing exceptional customer service.

Main Responsibilities
  • Serve as the primary point of contact for all resident-related inquiries.
  • Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
  • Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses to all inquiries.
  • Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients as needed.
  • Administer move-in lease documents and home inspection with residents.
  • Coordinate move-outs, pre-inspection, and final inspection for outgoing residents to include assessing any charges for damages and delivery of the final utility bill (where applicable).
  • Monitor rental account balances where applicable. Ensure all fees and rent charges are correct in Yardi.
  • Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
  • Conduct follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
Requirements
  • High School Diploma or GED (or equivalent) required.
  • Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
  • Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
  • Previous experience in sales preferred.
  • Strong customer service skills.
  • The ability to show houses which may include working in all types of weather conditions.
  • Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
  • Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
  • Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
  • A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
  • Ability to resolve problems independently and responsibly.
  • Requires a reliable, self-motivated, team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
  • Demonstrates discretion and ability to maintain a professional attitude and appearance.
  • Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
  • Takes initiative to identify and anticipate client needs and make recommendations for implementation.

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