Commercial Cleaning Operations Manager

3 weeks ago


Pittsburgh, Pennsylvania, United States ServiceMaster Maintenance Systems by Nielsen Full time
Job Summary
ServiceMaster Maintenance Systems by Nielsen is seeking a skilled Commercial Cleaning Supervisor to oversee our team of cleaning professionals. As a key member of our operations team, you will be responsible for training, motivating, and managing the performance of our staff. This role plays a critical part in ensuring all staff members stay on task and meet ServiceMaster standards.

In this role, you will have the opportunity to develop your leadership skills, work with a dynamic team, and contribute to providing exceptional service to our customers. If you have a good understanding of cleaning principles and team management abilities, we encourage you to apply.

About the Job
The Commercial Cleaning Supervisor will be responsible for:
  1. Training cleaners on ServiceMaster standards, products, processes, and procedures.
  2. Overseeing staff performance and ensuring all assignments are completed in accordance with set task schedules.
  3. Training cleaners on task schedules specific to individual accounts.
  4. Performing inspections and giving constructive performance feedback to staff members.
  5. Making necessary adjustments in case of call off or no shows.
  6. Responding to customer complaints and requests in a timely and caring manner.
  7. Ensuring compliance with safety and OSHA regulations.
  8. Using proper PPE where required.
  9. Opening and locking facilities, enabling and disabling security systems as needed.

Requirements
To be successful in this role, you should have:
  1. A good understanding of cleaning principles and team management abilities.
  2. 1-2 years' experience as a custodian, janitor, or housekeeper (a plus but not required).
  3. Will provide on-the-job training to those with a strong work ethic and willingness to learn.
  4. Experience working for a professional janitorial company, office complex, hotel, hospital, or school (a plus).
  5. The ability to be flexible, work at a fast-paced environment, and multitask.
  6. Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort, including being in uniform, dependable, and on time.
  7. Has respect and understanding for co-workers and customers.
  8. Must be able to communicate in English and Spanish.

Benefits
As a Commercial Cleaning Supervisor at ServiceMaster Maintenance Systems by Nielsen, you can expect to enjoy:
  • Paid training.
  • Competitive pay ($45,000 - $60,000 per year based on location and experience).
  • Flexible schedules.
  • Career path opportunities.
  • Positive atmosphere.


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