College Success Program Management Professional, Core Development
3 weeks ago
Job Overview:
The College Success Program Manager, Core is a key role in supporting the success of our college students by managing and training a team of paid, college student mentors called Success Coaches.
This position reports to the Director of College Success and plays a critical part in ensuring that our students are making progress toward key college persistence milestones with the ultimate goal of college graduation.
Key Responsibilities:
- Coach Management: Hire, train, and supervise Success Coaches, monitor outreach quality, provide ongoing feedback and quality assurance, facilitate monthly Coach meetings and annual Coach training, and collaborate with the Program Design team to update existing training resources.
- Data Management and Tracking: Track and drive student engagement and progress toward organizational benchmarks, monitor core+ student engagement data, track qualitative and quantitative trends, interpret core+ student survey results for learning and improvement, and perform other assignments as needed.
- Student Support and Continuous Program Improvement: Support annual recruitment efforts, regularly monitor student progress through Coach dashboards and text platform, guide the development and execution of Coach-led interventions, occasionally provide phone-based support for students at key persistence moments, assist in developing new programmatic interventions, oversee administrative and logistical support functions, plan and support workshops or other activities as needed, and perform other assignments as required.
Requirements:
- A genuine passion for, knowledge of, and commitment to Let's Get Ready's mission.
- Experience working in college access or success direct student advising or people/project management.
- Comfort working within an evolving remote program model.
- Demonstrates a solutions-oriented approach, an enthusiastic response to challenges, and flexibility and adaptability in a changing organization.
- Excellent written and oral communication, organizational, and interpersonal skills.
- Proven project and/or people management skills.
- Experience with Google Mail/Docs, Word, Excel, Powerpoint.
Salary and Benefits:
Estimated salary range $48,000 - $50,000 per year, commensurate with work experience and skill level. Excellent benefits include national medical, dental, vision plans, free therapy via Talkspace, access to Kindbody, HSA/FSA, IRA retirement plan participation with 3% employer match, 20 days paid time off, 11 paid holidays, $300 work from home stipend, pre-tax transportation options, and more.
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