Transformational Program Director

3 weeks ago

Nashville, Tennessee, United States Servpro Industries, LLC Full time

Company Overview:

Servpro Industries, LLC is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada.

We are committed to cultivating a professional community that respects and celebrates our unique strengths and collaborative spirit.

About the Job:

We are seeking a highly experienced Transformational Program Director to lead our Enterprise Project Management Office. As a key member of our executive leadership team, you will be responsible for driving strategic initiatives across our organization.

Job Description:

This senior-level role will oversee a portfolio of commercial, productivity, process improvement, and systems implementation initiatives that enable growth, profitability, customer experience, management, and staff development.

You will collaborate with our executive leadership team to select, launch, and implement transformation projects, design and facilitate the completion of the highest priority projects.

Maintain global awareness of the enterprise project portfolio and strategic plan needed to properly sequence projects to deliver optimal results.

Apply Lean principles, methods, and tools to drive efficiency and effectiveness in our processes.

Responsibilities:

  • Structure multiple enterprise initiatives into a cohesive and prioritized portfolio, with supportive yet vigilant Steering Team oversight.
  • Manage intake of new initiatives in alignment with the Strategic and Annual Operating Plan with the SLT and Extended SLT.
  • Establish a set of cascading operational KPIs and financial targets for the overall effort and for each initiative.
  • Identify and manage interdependencies among initiatives.
  • Use technology to improve communication, accountability, and facilitate enterprise-wide alignment among the various constituencies involved in the transformation effort.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree, or equivalent; MBA preferred.
  • 8-15 years of experience in program management, project management, and/or consulting leadership roles ideally with exposure to property mitigation, restoration, and reconstruction services.
  • Deep expertise in Lean principles, methods, and tools.
  • Extensive hands-on experience leading large-scale change initiatives across the full lifecycle of strategy, planning, requirements definition, design, and delivery.
  • Highly organized, with demonstrated track record in a program management office environment.
  • Exceptional strategic planning, influencing, and communication skills (written and oral).
  • Extraordinary initiative and problem-solving dexterity.
  • High change agility with strong change management & stakeholder management skills.
  • Proven ability to develop influential relationships at multiple levels within an organization.
  • Committed lifelong learner with a passion to share knowledge and learnings with others.

Benefits:

We offer a competitive salary range of $160,000 - $220,000 per year, depending on experience.

Excellent health benefits plan, which includes medical, vision, and dental options.

401(k) with company match.

Company profit sharing plan.

Generous paid time-off and paid holidays.

Paid parental leave.

Company-paid mental health benefit through Headspace.

2 free on-site fitness rooms.

Employee Assistance Program.

Employee Resource Groups.

Personal and professional development program.

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