Healthcare Support Professional
3 days ago
As a Medical Assistant II at Texas Children's Hospital, you will be responsible for providing high-quality patient care and administrative support to our healthcare team. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a dynamic environment. If you are passionate about delivering exceptional patient care and possess a strong desire to make a positive impact, we encourage you to apply.
**Responsibilities:**
* Respond to customer inquiries with prompt information and/or services related to appointment status, wait time, or unanticipated problems
* Perform patient registration procedures per clinic process
* Utilize the patient management system to mark the arrival of patients and open accounts
* Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status
* Prioritize patients to be roomed based on appointment and arrival times and other clinic procedures
* Assist, as needed, licensed staff with the non-financial aspects of the inpatient admission process
* Assist with patient escorts and helps with paperwork as needed
* Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope
* Reports abnormal or out of range data to RN or provider
* Ensures that requisitions have necessary clinical, demographic, billing, and payor information
* Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time
**Benefits:**
Texas Children's Hospital offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and opportunities for professional growth and development.
**Estimated Salary:** $55,000 - $70,000 per year
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