Network Administrator
5 days ago
The Academy of Scholars, a leading private Christian elementary school in Decatur, Georgia, is seeking a highly skilled Network Administrator to join their team. The successful candidate will be responsible for maintaining the school's IT objectives and policies by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
The ideal candidate is a reliable, skilled multi-tasker who can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors.
Key Responsibilities:
- Provide technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems
- Ensure all documentation is properly maintained and updated in a timely manner
- Provide timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters
- Monitor and maintain network connections to connected devices such as printers, switches, servers, and wireless access points
Requirements:
- Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems
- Strong verbal and written communication skills
- Must be customer service and detail oriented
Qualifications:
- Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment
Experience:
- Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks
- Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)
- Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus
- Microsoft Office 365 (Teams is a Plus)
- Server Hardware
- Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management
Certification:
- Apple or Microsoft Technology and/or CompTIA certification(s) preferred
- Google Admin Certification or equivalent experience preferred
Education:
- BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience
Experience:
- A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
- Working in academic environment: 2 years (Preferred)
- Administering Chromebook: 2 years (Preferred)
- Apple/Mac device: 2 years (Preferred)
- Google Education: 2 years (Preferred)
- Mobile Device Management: 2 years (Preferred)
- WordPress: 2 years (Preferred)
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