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Server Team Member

2 months ago

Newport News, Virginia, United States IHOP Full time
{"Job Title": "Server", "Job Description": "Job Summary

We are seeking a skilled Server to join our team at IHOP. As a Server, you will be responsible for providing exceptional customer service, ensuring a high-quality dining experience for our guests.

Key Responsibilities:
  • Develop and maintain professional relationships with IHOP employees and guests.
  • Execute the "Service Success Steps" to ensure a high-quality guest experience.
  • Handle guest complaints in a timely manner and provide a resolution.
  • Communicate guest food orders and service requests accurately and efficiently.
  • Memorize and apply IHOP terminology, abbreviations, and menu knowledge.
  • Comply with SOP methods for guest checks and cash control.
  • Stock and rotate supplies in the service areas and dining room.
  • Comply with local and SOP health, sanitation, and safety guidelines.
  • Clear, clean, and reset tables and maintain a clean dining area.
Requirements:
  • Prior experience or training is desired, but not required.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write guest checks and simple correspondence.
  • Ability to read and speak English well enough to understand guest checks and communicate with guests.
Work Environment:

The work environment is fast-paced and dynamic, with moderate noise levels. You will be exposed to fumes or airborne particles on occasion.

", "Language Code": "en-US"}