US Quality Engineer
5 days ago
At Braskem, we are committed to delivering high-quality products to our clients. As a US Quality Engineer, you will play a critical role in ensuring that our products meet the highest standards of quality.
The ideal candidate will have a strong background in quality assurance, with experience in investigating and resolving client complaints. You will be responsible for coordinating the entire client complaint process, from receipt to conclusion, and for measuring the performance of the complaints process to verify effectiveness.
Key responsibilities include:
- Client complaints management process from receipt to conclusion for all complaint types (including warehouse/logistics, product quality, commercial, etc.)
- Measuring the performance of the complaints process to verify effectiveness
- Collaborating with research, application, and process technology engineers to investigate and propose solutions to internal quality issues and external customer quality issues
- Tracking the cost of non-quality in the client complaints process
- Organizing and facilitating client audits in the plants
- Ensuring corrective action plan management working in conjunction with regional Quality Assurance resulting from client complaints following nonconformances resulting from customer audits
- Facilitating information gathering in response to client requests, including questionnaires and supplier quality manuals/quality agreements
- Maintaining and improving client-focused Intelius processes relevant to this position
- Providing input for the improvement of Intelius and participating in projects as assigned by regional coordinators
- Identifying and leading Quality Improvement opportunities and projects
Additionally, you will be responsible for driving and coordinating special client requirements, being the focal point between the request and the owners of the information to issue an organizational response through an official letter and/or evidence from Braskem to respond to the client's requests.
Requirements:
- Minimum of a Bachelor of Science in Engineering with at least 10 years of work experience
- Trained as an ISO 9001:2015 Internal Auditor
- Knowledge of polypropylene - understanding of additives, product characteristics etc.
- Knowledge of product testing
- Six Sigma/Lean Project implementation experience
- Sound mathematical/statistical and technical skills
- Good Investigation (root cause analysis) and problem-solving skills with excellent attention to detail
- Ability to think logically and methodically
- Good interpersonal and organizational skills
- Excellent verbal and written communication skills
- Decision making ability coupled with the ability to work independently and proactively
What we offer:
- Medical, Dental, and Vision Benefits
- Retirement Benefits
- Maternity and Paternity Leave
- Life Insurance
- Short- and Long-Term Disability Insurance
- Teladoc
- A wide range of voluntary benefits like Pet Insurance, Legal and ID Theft Insurance
- Flexible work schedules like 9/80 schedules for eligible team members
Braskem is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees according to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
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