Risk and Compliance Lead

4 days ago


Cedar Rapids, Iowa, United States Tephra Full time
Job Overview:

Tephra is hiring a Risk and Compliance Lead to manage our Consumer Affairs database and collaborate with market regulation staff on market conduct activities and proactive compliance audits. This role requires strong analytical skills and the ability to assess complaint data and industry ratios to provide actionable metrics for management and business areas.

The ideal candidate will have at least 4 years of experience in customer service, compliance, business, insurance, risk management, or audit areas. This position will also involve supporting operation of the Consumer Affairs database and engaging TPA management and Insurer Management teams to analyze root causes and opportunities to enhance future customer experiences.

Estimated Salary: $100,000 - $120,000 per year.

Key Responsibilities:
  • Manage Consumer Affairs database.
  • Collaborate with market regulation staff on market conduct activities.
  • Analyze complaint data and industry ratios.
  • Support operation of the Consumer Affairs database.


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