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Field Claims Lead
2 months ago
Time Type: Full time
Worker Type: Employee
The Opportunity
Lead a team of claims staff in assigned sub-region by directing and monitoring efficient claims operations, coordinating the distribution of losses, and providing technical knowledge, training and guidance.
Primary Responsibilities
• Supervise a team of claims staff in an assigned sub-region, ensuring the overall output and quality of the service provided meets and exceeds goals
•Integrate new joiners into the team and organization so that they become effective in their role
•Act as a referral point for the team so that their technical or procedural queries are handled
•Liaise with Manager and other Leads to identify training needs within the department so that learning solutions can be planned and monitor processes and procedures to ensure compliance with both statutory and corporate service standards and regulations, and look for efficiencies and ways to automate processes
•Apply claims judgment in order to audit claims within assigned sub-region throughout the process from notice of loss to payment
•Provide excelled customer service by communicating with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requests
•Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activity
•Assist in developing a culture of empowering people to continuously improve the performance of the team
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 3 years relevant experience
Required Licenses/Certifications
• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License
Preferred Competencies/Skills
• Effective time management of self and team
•Ability to communicate information in a clear, well-organized and professional manner
•Adjust plans, goals and actions to meet changing priorities
•Identify information and facts that are necessary and relevant for the purposes of evaluating a claim
•Mentor others by providing guidance and encouragement
•Collaborate with internal and external customers and key stakeholders
•Build constructive and cooperative working relationships
•Respond calmly, quickly and decisively to unpredictable or unexpected events and changes
Preferred Experience
• Experience Crop adjusting including multi-peril and crop hail
Preferred Licenses/Certifications
• Licenses per State Requirements
Preferred Knowledge
• Proficiency with Microsoft Office Suite, general computer software and database systems
•Applied working knowledge of claims adjusting and handling best practices
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen
https://www.linkedin.com/company/qbe-north-america/
US Only - Travel Frequency
• Frequent (approximately 10+ trips annually)
US Only - Physical Demands
• Field agents: Work is generally performed in both an office environment and remote external environments that may present exposure to adverse environmental conditions dependent on customer location. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Must be able to walk on uneven ground, climb, bend, stoop, use a step, crawl and/or kneel. Incumbent may be exposed to environments that present hazardous weather, chemicals and/or animals. Incumbent must be able to lift up to 25 lbs.
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
• Manager
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Inclusion of Diversity
At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $70,000 - $104,000
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
Annual Salary Range: $77,000 - $115,000
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $87,000 - $131,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
