BA with Merchant Services

4 weeks ago

Dallas, United States Synechron Inc. Full time
We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a detail-oriented and experienced Business Analyst specializing in Merchant Services within the banking industry. The successful candidate will be responsible for analyzing and enhancing our merchant service offerings, ensuring compliance with banking regulations, and optimizing payment processing solutions for our clients. Candidate will collaborate with cross-functional teams, including compliance, IT, and product development, to deliver innovative merchant services that meet client needs.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA and Dallas, TX is $90k - $100k/year & benefits (see below).

The Role

Responsibilities :
  • Analyze current merchant service offerings, including payment processing, POS solutions, and e-commerce platforms, to identify opportunities for enhancement.
  • Gather and document business requirements, functional specifications, and user stories related to merchant services in banking.
  • Collaborate with product teams to design and implement new features and enhancements for merchant services.
  • Serve as a liaison between banking clients, internal stakeholders, and third-party vendors to gather feedback and understand merchant needs.
  • Conduct workshops and meetings with stakeholders to clarify requirements and translate them into actionable insights.
  • Provide regular updates and presentations to senior management regarding merchant service initiatives and performance metrics.
  • Analyze transaction data, merchant performance metrics, and client feedback to identify trends, opportunities, and risks within merchant services.
  • Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to merchant services and payment processing.
  • Ensure data accuracy and integrity across merchant service platforms and reporting tools.
  • Collaborate with compliance teams to ensure merchant services adhere to banking regulations and industry standards (e.g., PCI DSS).
  • Identify potential risks in merchant transactions and propose solutions to mitigate them, ensuring compliance with anti-money laundering (AML) and fraud prevention measures.
  • Stay informed about changes in banking regulations, payment processing requirements, and industry best practices.
  • Identify opportunities for process automation and optimization within merchant service operations.
  • Work collaboratively with cross-functional teams to implement new technologies and solutions that enhance merchant experiences and operational efficiency.
  • Stay updated on industry trends, emerging technologies, and competitive landscape in banking merchant services.
Requirements:

You are:
  • Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
  • Experience as a Business Analyst in banking or financial services, with a focus on Merchant Services or payment processing.
  • Strong understanding of banking regulations, compliance requirements, and payment processing systems.
  • Proficient in data analysis tools (e.g., SQL, Excel, BI tools) and reporting methodologies.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication and interpersonal skills, capable of engaging with diverse stakeholders.
We can offer you:
  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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