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Network Ops Engineer I

3 months ago

Chicago, United States CME Group Full time
Description
The Network Operations Engineer I, will be responsible for supporting CME's network infrastructure through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer I will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.

Key Responsibilities:
  • Acts as first responders, helping to organize and control incident response.
  • Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
  • Experience of diagnosing network and service issues, following them through to resolution.
  • Experience of analyzing system and network performance using monitoring and graphical data.
  • Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Day-to-day Technical Operations activities (including, but not limited to: 1st line systems monitoring; network and firewall troubleshooting; logging/chasing faults with 3rd party suppliers & Vendors; preform collaborative 3 tier network support, notification and escalations where required)
  • Proactively work on our network compliance and conformance tasks
  • Maintain a positive attitude and a high level of customer service at all times
  • Contribute to the overall development of the operational systems and processes

Skills & Qualifications:
  • Bachelors Degree: Information Technology (Computer Science, Information Systems, Electrical and Computer Engineering) preferred or relevant experience
  • Interest in learning about multiple network infrastructure technologies
  • Organized, detailed-oriented, and self-motivated
  • Capable of multitasking with good time management and prioritization of workload
  • Comfortable working in a fast-paced environment
  • Clear communicator (both written and verbal) to facilitate efficient end user support and 3rd party/vendor escalations and management

Location: Chicago

Shift: Monday - Friday, 10:30am - 6:30pm CDT

Workplace: Hybrid, 2 Days/week required in the office

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