Service Desk Consultant
3 weeks ago
On-Site Level 2 Support Technician/Engineer (Pharma & Medical Devices OT Environment) Position Title: On-Site Level 2 Manufacturing, Logistics, and Laboratory (MLL) Support Technician/EngineerLocation: Mesa AZ ( 100% Onsite ) Summary: We are seeking a skilled and detail-oriented On-Site Level 2 Support Technician/Engineer to support our Manufacturing, Logistics, and Lab (MLL) systems within a large global pharmaceutical and medical devices company. This role will focus primarily on non-carpeted spaces, including manufacturing, distribution, and R&D environments, with a particular emphasis on quality and R&D laboratories. The technician will ensure compliance with GxP and security policies, quality processes, and IT hardware and software standards, working within an ITIL-based ITSM framework, including incident, problem, change, and knowledge management in ServiceNow. Key Responsibilities: MLL Systems Support: Provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation. This includes diagnosing and resolving hardware, software, and network-related issues in manufacturing, distribution, and R&D environments. Compliance and Quality Processes: Strictly adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards. Ensure all activities are conducted within the framework of quality management processes, maintaining meticulous records to support audit requirements. ITIL & ITSM Practices: Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively. Ensure all actions are logged and tracked in ServiceNow, maintaining high standards of documentation and communication. Firewall and Network Management: Understand and support systems that are behind firewalls, ensuring secure and compliant operations. Coordinate with network and security teams to troubleshoot connectivity and access issues related to MLL systems. Critical Thinking: Apply strong critical thinking skills to analyze complex problems, assess various solutions, and implement the most effective resolution, all while ensuring adherence to established IT hardware and software standards, as well as organizational policies. Think ahead to anticipate potential issues before they arise and propose compliant solutions that align with these standards. Broader System Understanding: Develop and maintain a broad understanding of the enterprise IT environment, including dependent systems such as Active Directory, cloud services, and network infrastructure. Use this knowledge to triage and resolve complex issues affecting MLL systems. Documentation and Knowledge Management: Contribute to and maintain comprehensive documentation of all MLL systems and support procedures. Assist in creating and updating knowledge base articles to enhance the efficiency of the support team. Asset Management: Assist in the tracking and management of MLL assets, including hardware, software, and instrumentation connected to critical systems. Continuous Improvement: Participate in continuous improvement initiatives by identifying opportunities for process optimization, automation, and enhancing the overall user experience within the MLL environment. Qualifications: Education: Bachelor’s degree in information technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server, ITIL Foundation) are highly desirable. Experience: 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries. Experience with GxP, ITIL, and working in a controlled, highly regulated environment is essential. Technical Skills: Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment. Strong understanding of network principles, including managing systems behind firewalls. Experience with ITSM tools, preferably ServiceNow, and following ITIL processes. Critical Thinking Skills: Strong critical thinking skills with the ability to analyze complex problems, assess various solutions, and implement the most effective and compliant resolution. The ability to think ahead and anticipate potential issues, ensuring that all actions adhere to established IT hardware and software standards, as well as organizational policies. Soft Skills: Excellent communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders. Strong problem-solving abilities and attention to detail, especially in regulated environments where accuracy and compliance are critical. Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced setting. Availability: Ability to work flexible hours, including occasional weekends or after-hours support, as required by the business.
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Service Desk Consultant
3 weeks ago
Mesa, United States Cognizant Full timeDescription - External About us Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a...
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Service Desk Analyst
5 days ago
Mesa, United States Cognizant North America Full timeTitle : Service Desk Analyst L1 (Systems Engineer /Senior Systems Engineer) Roles & Responsibilities (includes but not limited to) Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day....
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Service Desk Analyst – L1
3 weeks ago
Mesa, United States Cognizant Full timeTitle : Service Desk Analyst L1 (Systems Engineer /Senior Systems Engineer) Roles & Responsibilities (includes but not limited to) Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day....
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Service Desk Analyst – L1
3 weeks ago
Mesa, United States Cognizant Full timeTitle : Service Desk Analyst L1 (Systems Engineer /Senior Systems Engineer) Roles & Responsibilities (includes but not limited to) Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day....
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Service Desk Analyst – L1
3 weeks ago
Mesa, United States Cognizant Full timeTitle : Service Desk Analyst L1 (Systems Engineer /Senior Systems Engineer) Roles & Responsibilities (includes but not limited to) Serve as a single point of contact for all IT related issues, queries and service requests, either over the phone, email, chat or using other customer provided channel, be prepared to switch those methods throughout the day....
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Service Desk Consultant
3 weeks ago
Mesa, United States Cognizant Full timeOn-Site Level 2 Support Technician/Engineer (Pharma & Medical Devices OT Environment) Position Title: On-Site Level 2 Manufacturing, Logistics, and Laboratory (MLL) Support Technician/EngineerLocation: Mesa AZ ( 100% Onsite ) Summary: We are seeking a skilled and detail-oriented On-Site Level 2 Support Technician/Engineer to support our Manufacturing,...
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Service Desk Consultant
3 weeks ago
Mesa, United States Cognizant Full timeOn-Site Level 2 Support Technician/Engineer (Pharma & Medical Devices OT Environment) Position Title: On-Site Level 2 Manufacturing, Logistics, and Laboratory (MLL) Support Technician/EngineerLocation: Mesa AZ ( 100% Onsite ) Summary: We are seeking a skilled and detail-oriented On-Site Level 2 Support Technician/Engineer to support our Manufacturing,...
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Overnight Front Desk
1 month ago
Mesa, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Inn Phoenix Mesa [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
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Front Desk Agent
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Mesa, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Woodspring Suites Mesa [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
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Front Desk Agent
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Mesa, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: F4D30E6BF6BD60F50A944835C1F4978E [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...
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Information Technology Help Desk Technician
2 weeks ago
Mesa, United States LHH Full timeOur client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The ideal candidate will have 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly detail oriented and analytical...
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Front Desk and Shuttle Driver
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Mesa, United States Marriott Hotels & Resorts Full timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Shuttle Driver, Front Desk, Guest Experience, Driver, Shuttle, Hotel
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2 weeks ago
Mesa, United States Princess Dental Staffing Full timeOur outstanding dental practice is seeking an exceptional Front Desk for an opportunity to join our dedicated team. Who We Are We are a new family owned & relatively new private dental practice, we are less than a year old and growing fastWe are a state of the art, modern & sleek dental office. We love innovative minds and teamwork.Who We're Looking For...
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Dental Receptionist
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Mesa, United States Princess Dental Staffing Full timeOur outstanding dental practice is seeking an exceptional Front Desk for an opportunity to join our dedicated team. Who We Are We are a new family owned & relatively new private dental practice, we are less than a year old and growing fast. We are a state of the art, modern & sleek dental office. We love innovative minds and teamwork.Who We're Looking...
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Dental Receptionist
1 week ago
Mesa, United States Princess Dental Staffing Full timeOur outstanding dental practice is seeking an exceptional Front Desk for an opportunity to join our dedicated team. Who We Are We are a new family owned & relatively new private dental practice, we are less than a year old and growing fast. We are a state of the art, modern & sleek dental office. We love innovative minds and teamwork.Who We're Looking...
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Front Desk Manager
1 month ago
Costa Mesa, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
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Front Desk Night Manager
2 weeks ago
Costa Mesa, United States Marriott Hotels & Resorts Full timeEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives to ensure guest Night Manager, Front Desk, Guest Service, Manager, Night, Customer Service, Retail, Hotel
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Information Technology Help Desk Coordinator
1 month ago
mesa, United States The Maxis Group Full timeIT Service Delivery CoordinatorVoted one of the BEST companies to work for in ArizonaUSC only - No sub-vendorsCoordination project experienceLight technical experienceExperience with 0365 and Active DirectoryExperience keeping ticket management up to date (including status, due dates and monitoring service desk queues).Experience with suppliers/vendors...
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Hotel Front Desk Night Auditor
2 months ago
Mesa, United States La Quinta Inn & Suites , Mesa West Full timeDescription Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...
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Customer Service
1 month ago
Mesa, United States PrideStaff Full timeMust have knowledge in industry; Landscaping, Irrigation, Lighting, Plumbing, ect. Customer Service/Front Desk Pay Rate: $19 + Depending on Experience Schedule: Monday - Friday 8AM - 4PM and Every other Saturday 8AM - 12PM Requirements: Industry experience Self-motivated and detail-oriented personality. Good computer and record-keeping skills. High...
