Pharmacist Intern Managed Care

1 month ago

Downers Grove, United States UnitedHealthcare Full time

Internships at UnitedHealth Group. If you want an intern experience that will dramatically shape your career, consider a company that's dramatically shaping our entire health care system. UnitedHealth Group internship opportunities will provide a hands-on view of a rapidly evolving, incredibly challenging marketplace of ideas, products and services. You'll work side by side with some of the smartest people in the business on assignments that matter. So here we are. You have a lot to learn. We have a lot to do. It's the perfect storm. Join us to start Caring. Connecting. Growing together.
The Pharmacist Intern Program is full-time, 40 hours per week for 10 weeks starting June 3, 2025.
Housing is available for qualified candidates that are not local to the Chicago/Downers Grove, IL market.
As a Pharmacist Intern for a Medicare Part D (STARs) clinical pharmacist team, you will work with team of Pharmacists and Sr Pharmacy Care Technicians in order to improve health quality outcomes (i.e. medication adherence, appropriate drug utilization). In addition, you will analyze team data, quality, and performance to make operational, clinical, and logistical improvements. This is your opportunity to grow within a pharmacy team focused on clinical and business collaboration.

Benefits & Opportunities for UnitedHealth Group Interns:

* Eligible to contribute to a 401k savings plan
* Laptop and equipment provided by the organization.
* Opportunity to attend UnitedHealth Group's 3-day Early Careers Internship Experience at the corporate office in Minnesota
* Full-time offer or returning internship offer possibilities for high performers
* Access to a network of hundreds of interns and leaders throughout the organization

Primary Responsibilities:

* Perform telephonic member outreach and document telephonic interaction outcomes using appropriate note templates
* Follow standard operating procedures and utilize required scripting
* Deliver member outreach using a motivational interviewing style of communication
* Perform medication and disease state clinical discussions to improve health outcomes
* Use active and reflective listening to identify medication adherence barriers and develop personalized action plans
* Utilize electronic work applications/programs i.e. (Microsoft Office 360 applications, Genesys call application, ICUE, RxClaims)
* Conduct personalized assessments for medication gaps in care
* Collaborate with clinical pharmacists, pharmacy technicians, providers, nurses, and other healthcare professionals across the healthcare industry
* Perform applicable back-end work via provider and/or pharmacy engagement for prescription claims
* Evaluate adherence data to identify trends and opportunities
* Consistently exhibit behavior and communication skills that demonstrate the company's commitment to superior customer service, including quality care and concern with internal and external customers
* Adhere to having a safe and secure workspace and communicate with their leadership when that safety (equipment, system, information) is compromised
* Comply with policies, rules and regulations set forth by the Board of Pharmacy, and other applicable regulatory bodies
* Use, protect, and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

* Currently enrolled in a Doctor of Pharmacy program, with first professional year (P1) completed before start of internship
* Active licensure as a pharmacist intern in state of Illinois
* Candidate must be able to work a hybrid schedule in the aligned office location
* Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)

Preferred Qualifications:

* 3.5 or higher cumulative GPA
* Knowledge of medical and pharmacy terminology
* Proven solid oral and written communication skills
* Proven adequate mathematical, analytical, and critical thinking skills
* Proven interest in quality improvement, population health, and/or managed care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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