Client Happiness Service Associate
3 days ago
Chicago Heights, IL, United States
Earnest
Full-time
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[Customer Support / Remote]
- Anywhere in U.
S. / Up to $60K per year / Health-Dental-Vision / 401k match / PTO / Mac computers + WFH stipend / Monthly internet & phone reimbursement
- As a Client Happiness Service Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone; Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity; Identify and proactively promote and cross-sell company products to eligible customers during servicing calls; Assist clients with payment arrangements and commitments; Research inquiries using internal/external tools and coordinate with other departments for timely and effective resolution; Maintain clear and professional records in client systems...
Hiring Immediately >>
- Anywhere in U.
S. / Up to $60K per year / Health-Dental-Vision / 401k match / PTO / Mac computers + WFH stipend / Monthly internet & phone reimbursement
- As a Client Happiness Service Associate, you will: Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone; Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity; Identify and proactively promote and cross-sell company products to eligible customers during servicing calls; Assist clients with payment arrangements and commitments; Research inquiries using internal/external tools and coordinate with other departments for timely and effective resolution; Maintain clear and professional records in client systems...
Hiring Immediately >>