IT PLANT SUPPORT

1 month ago

Tuscaloosa, United States The Judge Group Full time

Job Title: IT Plant TechnicianLocation: Vance AL (Onsite) Position Type: Contract Shift: Sunday - Thursday night 9 PM to 5 AM*Please send qualified resumes to CWright01 judge.comJob Summary: This role involves providing direct technical support for office applications, including desktop configurations, hardware and software installation, and maintenance of database software, spreadsheets, and other programs to meet end-user needs. The incumbent will install and configure equipment and software, perform maintenance, and troubleshoot to resolve hardware/software issues.Key Responsibilities:Serve as System Administrator in the absence of the IT Manager.Respond to employee inquiries in person and via phone regarding all company-supported applications.Identify the source of computer problems (hardware, software, user access, etc.).Act as a liaison between staff and the technology department to resolve issues.Manage backup, security, and user help systems.Consult with users to assess computing needs and system requirements.Test programs or databases, correct errors, and make necessary modifications.Plan, coordinate, and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.Install and test new products and improvements to computer systems, such as new databases.Train users and answer questions.Develop data models describing data elements and their usage.Provide assistance to staff and users in solving computer-related problems.Test, maintain, and monitor computer programs and systems, including coordinating installations.Coordinate and link computer systems within the organization to increase compatibility and information sharing.Expand or modify systems to serve new purposes or improve workflow.Determine computer software or hardware needed to set up or alter systems.Diagnose hardware and software problems and replace defective components.Perform data backups and disaster recovery operations.Maintain and administer computer networks and related computing environments, including hardware, systems software, applications software, and configurations.Plan, coordinate, and implement network security measures to protect data, software, and hardware.Monitor the performance of computer systems and networks, coordinating access and use.Perform routine network startup and shutdown procedures and maintain control records.Configure and test computer hardware, networking software, and operating system software.Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.Confer with network users to solve existing system problems.Monitor network performance to determine if adjustments are needed and where changes will be required in the future.Evaluate and resolve user problems, identify and obtain appropriate resources for complex problem resolution, correct routine problems, and contact additional resources for assistance.Instruct computer system users in the use of equipment and applications, answer questions, and assist in resolving problems regarding methods and procedures.Coordinate the installation of new hardware/software, install, test, and monitor the operation of hardware and software, and configure to meet departmental needs.Administer LANs/WANs, establish backup procedures, and maintain efficient operation of LANs/WANs; may serve as department computer access security officer.Provide server support and maintenance, using various utilities to troubleshoot, repair, and check server configurations.Maintain records and documentation for department computer systems; may write simple report generation programs or other straightforward computer code.Knowledge, Skills, and Abilities:Understanding of computer functions and operations, commercial software including database software, and local area networks (LANs), including hardware/software installation.Knowledge of website layout, composition, design, and management.Familiarity with office automation principles and computer systems analysis.Proficiency with various hardware, operating systems, and related software used by all departments.Knowledge of Microsoft Server 2008 in the Active Directory environment.In-depth knowledge of operating systems such as XP, Windows 7, AS400, and Linux.Proficiency with software such as Microsoft Office.Understanding of cabling, network hardware, and configuration.Knowledge of telephone systems (wiring and troubleshooting).Familiarity with office equipment including printers, copiers, and fax machines.Ability to analyze and resolve user needs and problems, interpret and apply information from technical manuals.Ability to communicate technical issues to individuals with varying degrees of computer familiarity.Ability to instruct others in the use of computerized information systems, database software, spreadsheets, and other programs.Ability to establish and maintain effective working relationships with department staff and employees.Minimum Qualifications:Associate's degree in Information Systems or a related field.Minimum of 2 years of IT experience in a manufacturing environment.

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