User Researcher II
6 days ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Job Description
Job DescriptionAs a User Experience Researcher II, you will play a pivotal role in shaping our product direction and user-centered design. If you're a collaborative, curious, and detail-oriented researcher, we want you to join our dynamic, fast-paced team.What You’ll Do:
- Contribute to Product Strategy: Demonstrates a solid understanding of product thinking, product design, and execution, while also delving into learning about data science and experimentation.
- Employs a Robust process: Actively seeks and incorporates feedback to improve their work through iterations, and accurately estimate and prioritize to meet milestones and advance timelines.
- Lead High-Impact Research: Define, plan, and execute mixed-method research (qualitative and quantitative) to shape product strategies across banking and fintech products.
- Collaborate Cross-Functionally: Partner closely with product, design, engineering, and other teams from the early stages of ideation to product launch, ensuring that research insights drive innovative and user-centered solutions.
- Drive Actionable Insights: Analyze and communicate data through storytelling, creating compelling presentations that inform decision-making at all levels, from tactical improvements to strategic business directions.
- Influence Product Strategy: You will continuously refine the product experience by bringing new research insights into the product development cycle, making a measurable impact on business and user outcomes.
- UX Expertise: 3+ years of experience conducting end-to-end UX research with a strong proficiency in one or two UXR methodologies, including usability testing, surveys, ethnographic studies, and concept testing.
- Strong Communication: You excel in translating research findings into clear, actionable insights that inspire design and product innovation.
- Collaboration: Proven ability to work closely with cross-functional teams (design, product management, and engineering) to ensure that research is at the core of product development.
- Strategic Influence: Strong communication and organizational skills to bring data to life, ensuring your research influences key product decisions.
- Self-starter: A proactive mindset with the ability to manage multiple research projects independently while navigating ambiguity.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field. A master’s degree is a plus.
- Experience in the tech or fintech sectors (e.g., banking, SaaS, mobile products) is highly desirable.
Impactful Work: Shape the future of digital banking experiences.
Growth Opportunities: Continued learning, development, and leadership opportunities.
Competitive Benefits: Comprehensive health plans, 401(k), and more.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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