Customer Support Specialist
2 days ago
Suwanee, GA, United States
RealTime eClinical Solutions
Full-time
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[Customer Service Rep / Remote]
- Anywhere in U.
S. / Up to $25.00-hr / Health-Dental-Vision-Life / Unlimited paid time off / 401(k) matching
- As a Customer Support Specialist at RealTime eClinical Solutions, you will: Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner; Maintain accurate records of customer interactions and transactions; Collaborate with team members to identify and implement process improvements; Troubleshoot technical problems and offer solutions to customers; Educate customers on product features and functionality; Utilize various software tools to assist with customer inquiries and requests; Continuously meet or exceed performance metrics to ensure customer satisfaction. Hiring Immediately >>
- Anywhere in U.
S. / Up to $25.00-hr / Health-Dental-Vision-Life / Unlimited paid time off / 401(k) matching
- As a Customer Support Specialist at RealTime eClinical Solutions, you will: Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner; Maintain accurate records of customer interactions and transactions; Collaborate with team members to identify and implement process improvements; Troubleshoot technical problems and offer solutions to customers; Educate customers on product features and functionality; Utilize various software tools to assist with customer inquiries and requests; Continuously meet or exceed performance metrics to ensure customer satisfaction. Hiring Immediately >>