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Server Operations

2 months ago

Tampa, United States General Dynamics Information Technology Full time

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:People Management, Service Level Agreement (SLA), Services ManagementCertifications:Security+, CE - Sec+ CEExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Job Description: Server Operations & Maintenance LeadGDIT is seeking a highly skilled and experienced Server Operations & Maintenance Lead to oversee the management and delivery of enterprise-wide IT services for our client at USCENTCOM. The Server Operations & Maintenance Lead will be responsible for ensuring outstanding service quality, efficiency, and alignment with organizational objectives. This role will involve leading and coordinating various IT teams, establishing service management best practices, and driving continuous improvement initiatives.Duties and Responsibilities:We are seeking an experienced Lead with a strong background in coordinating IT service management tasks. The Lead will be responsible for:Overseeing the delivery of enterprise-wide IT services, including networking, server, storage, virtualization, and security services.Managing service delivery processes, such as incident, problem, change, and configuration management, adhering to ITIL best practices.Leading and mentoring IT teams responsible for service delivery, fostering a culture of collaboration, continuous improvement, and customer satisfaction.Developing and implementing service improvement plans to enhance service quality, efficiency, and effectiveness.Coordinating and managing service transitions, including service design, build, testing, and deployment, ensuring minimal disruption and risk to the business.Building and maintaining strong relationships with key stakeholders, understanding their needs, and driving service delivery improvements.Maintaining and Reporting on Service Level Agreements (SLAs)Establishing Key Performance Indicators (KPIs) w/ the customer to ensure service quality and efficiency.Ensuring compliance with security policies, regulations, and best practices related to enterprise services.Additional Responsibilities:• Developing and updating comprehensive documentation related to enterprise services, processes, and procedures that aligns with a Cross Function Team (CFT) approach.• Evaluating and recommending new technologies, tools, and methodologies to improve service delivery, efficiency, and scalability.• Supporting projects to enhance the security, efficiency, or capability of the enterprise services environment.• Collaborating with vendors and third-party providers for troubleshooting and issue resolution.• Monitoring and reporting on service performance, identifying trends, and proposing corrective actions to address potential issues.Education and/or Certifications: Required:• Bachelor’s Degree in Computer Science, Information Technology, or a related field OR equivalent experience.• Applicable DoD 8140 or DoD 8570 CertificationDesired:• Master’s degree in business administration, Information Systems, or a related field• Experience working in a cloud environment (e.g., AWS, Azure, or Google Cloud)• ITIL 4 Managing Professional (MP) or ITIL v3 Expert certificationRequired Skills:• Demonstrated expertise in IT service management, including experience in leading IT teams and managing enterprise-wide services.• Strong understanding of IT service management best practices, processes, and tools (e.g., ITIL, Remedy, and/or ServiceNow).• Experience in service delivery performance management, including SLA development, monitoring, and reporting.• Ability to build and maintain strong relationships with key stakeholders, understanding their needs, and driving service delivery improvements.• Experience in managing service transitions, including service design, build, testing, and deployment.Desired Skills:• Familiarity with automation tools such as Ansible, PowerShell, or other automation tools for script, tasks, and configuration management.• Experience with USCENTCOM and understanding of its Mission and IT environment.Clearance Requirement:• Active TS/SCITravel Requirements:• Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS LocationsCompany Overview: GDIT is a leading technology integrator addressing our nation's most complex modernization and readiness challenges. We provide innovative technology solutions and services across Defense, Intelligence, Homeland Security, Federal Civilian, and Health markets. Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges.The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA FL MacDill AFBAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.