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Operations Dispatcher- 2nd Shift

2 months ago

Moonachie, United States Disability Solutions Full time

Ensure Quality Customer service and accountability of items keyed into computer system. Position duties are handling customer's calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.


General Information

Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios.


Duties

Security of Branch controlling access to building and grounds allowing access under branch policy


Customer Service

  • Handle incoming customer calls concerning.
  • Routing Specials on Demand
  • Service Request
  • No pick-ups
  • Resolve customer issues.
  • Generate ETA to Ops Report
  • Communication with all routes



Maintain Dispatchers Log

  • Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.
  • Create Holiday Routes and Maintain Request from Customers and National Accounts.
  • Send out safety/ security messages.
  • Coordinate any special services to routes and make supervisors aware.
  • Coordinate variable account pick-ups and delivers.
  • Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues.
  • Perform any other duties or special projects as deemed necessary by Management Staff.



Skills and Qualifications

  • Ability to work well individually as well as being a team player with a positive
    attitude.
  • Ability to identify and maintain confidential matters in all aspects of the business Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.
  • Follow verbal and written instructions.
  • Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
  • Data entry skills Unrestricted wrist, hand, and finger dexterity.
  • Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.
  • Accuracy and speed sufficient to meet the company policy for debriefing.
  • High school graduate or equivalent



Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

  • Vacation and Sick Time (PTO) as well as Paid Holidays
  • Health & Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Basic Life Insurance Plan
  • Voluntary Life Insurance Plan
  • Flexible Spending and Health Savings Account
  • Dependent Care Account
  • Industry leading Training and Development



Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.