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Automotive Customer Service Specialist

2 months ago

Alburtis, United States BerkHR Full time


Yota Xpedition's mission is to assist Toyota owners in customizing their vehicles with off-road products to reach new levels of freedom and satisfaction. We empower our customers by providing them with the confidence and expertise to make their vehicle modifications a success.


We are currently hiring an Automotive Customer Service Specialist to join our growing team in our Alburtis, PA office Not only are we seeking a team member with customer service experience, but someone who brings a can-do, proactive attitude to their work. If you are eager to expand your knowledge, motivated to grow your career, and enjoy helping others, we encourage you to apply for this role with our dynamic company.


WHAT YOU'LL DO:


As an Automotive Customer Service Specialist in our Customer Experience department, you will be the friendly voice and quick fingers behind our email, social media, phone, and online chat support. Your priority is ensuring our customers have a smooth and happy experience with us


Additional responsibilities include:

  • Promptly respond to inquiries, provide order support, and assist customers in selecting products while maintaining a friendly demeanor.
  • Deliver clear, empathetic, and consistent resolutions, collaborate with departments as needed, and ensure customer satisfaction through follow-ups.
  • Manage orders, returns, and exchanges, and use customer feedback to suggest process improvements.
  • Develop expertise in Toyota off-road products and offer personalized recommendations based on customer needs.


LOCATION + SCHEDULE

  • On-site in our Alburtis, PA office
  • Full-time Schedule
    • Monday Friday
    • 8-hour days Flexible start time between 6 am 8 am


PAY + BENEFITS:

  • Pay Rate: $24 - $28/hour, commensurate with experience
  • Medical, dental, & vision insurance
  • Paid Time Off
  • Discounts on all automotive gear
  • Team bonding/outings
  • Friendly, business casual work environment
  • No Toyota knowledge? No problem Hands on training provided to help you succeed
  • Roadmap for professional growth as we expand



The ideal candidate is an active listener with a proactive approach to problem-solving, with the ability to collaborate effectively with different departments to resolve complex issues. The Automotive Customer Service Specialist is adaptable, detail-oriented, enthusiastic about learning, and ready to positively contribute to the team, while maintaining focus on the greater good of the customer.

  • High school diploma or general education degree (GED)
  • Customer service experience
  • Excellent written and verbal communication skills
  • Strong familiarity with computers and fast typing abilities
  • Organization and strong attention to detail
  • Able to work in a fast-paced environment
  • Toyota vehicle knowledge is a bonus


ABOUT YOTA EXPEDITION


To our clients, Yota Xpedition is a trusted and reliable online resource for modifying Toyota trucks and SUVs to turn their vehicles into ones they love to own and drive. To achieve this goal, our culture thrives on a strong work ethic and a relentless pursuit of excellence, where everyone is motivated to go the extra mile. Customer satisfaction is a top priority, and the team works together seamlessly to deliver outstanding results. In other words, we win together Check out our real-world results at Yotaxpedition.com .


Yota Xpedition is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.



Compensation details: 24-28 Hourly Wage



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