Site MFG & QC Lab Support Cognizant Technology Solutions in LSMG is seeking for Site MFG & QC Lab Support who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you Job Location: Oceanside, CA Roles and Responsibilities: · Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good Documentation Practices (GDP) · Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment, · Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems · Work with vendor’s tech support teams to resolve application errors as needed Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates · Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel · Participating in process re-engineering workshops with business and IT stakeholders Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems · Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues Management of Sparc ticketing system for effective workload management, proactive monitoring and trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to other IT team resources · Alignment with other manufacturing sites and corporate IT to ensure global consistency New or updated SOPs related to administration and installation of applications used in the lab/manufacturing environments · Troubleshooting and replacement of hardware component and systems and system imaging software · AD account management and network connectivity requirements · Testing of phone and network patch cables to wall jacks · Troubleshooting and continuous updates to or creation of knowledge articles · Timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance Required Qualifications: · System imaging software experience and ability to learn new in-house method · Knowledge of simple AD account management and network connectivity requirements · Able to trace phone and network patch cables to wall jacks with the aid of network testing devices · In depth knowledge of Microsoft M365 applications and other productivity applications such as Adobe Acrobat · Command of IT ticketing system use and effective workload management. · Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles Salary and Other Compensation: The annual salary for this position is between $70,000 - $109,000 pending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. About CognizantCognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.