Medical Assistant II

Who We Are

Packard Children’s Health Alliance (PCHA) is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area

In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Clinical Services (PCHA)

Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.

The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings.

ADMINISTRATIVE DUTIES:

Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
Schedules and edits patient physician appointments for new and returning patients.
Schedules consultations with other clinics or physicians as needed.
Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
Collects patient demographic and insurance data.
Determines and documents need for signatures for conditions of registration.
Identifies and obtains services requiring authorization and appropriate process for the payer type.
Informs new and returning patients of authorization and payment.
Collects and posts co-pays.
Obtains required signatures.
Maintains records in accordance with guidelines.
Files and retrieves electronic medical records.
Prints and uses scheduling reports.
Retrieves and prepares patients charts.

CLINICAL DUTIES:

Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas.
Escorts patient to exam room; measures and records vital signs.
Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients.
Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.
Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
Other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program.

Experience: One (1) year of progressively responsible and directly related work experience.

Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification.

Knowledge, Skills, and Abilities

Knowledge of medical terminology.
Knowledge of inventory management practices.
Knowledge of computer systems and software used in functional area
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.
Ability to perform standard clinical procedures according to established protocols.
Ability to communicate clearly orally and in writing.
Ability to follow oral and written instructions.
Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
Ability to solve problems and identify solutions
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
Ability to field phone calls and answer questions.
Ability to multi-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in fast paced and high-volume environment.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Risk of Exposure to Bloodborne Pathogens

Tasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $51,189 to $61,422

Equal Opportunity Employer

We value diversity. Our employees represent many backgrounds and bring different perspectives to the work environment. These perspectives lead to new ideas, creativity, growth, and add value to the organization. We strive for an organization where everyone is treated with dignity and respect.

Packard Children’s Health Alliance offers equal employment opportunity to employees and applicants by prohibiting unlawful discrimination and harassment on the basis of Ancestry, Age (40 and above), Color, Disability (mental and physical, including HIV and AIDS), Genetic Information, Gender, Gender Identity (including transition status), and Gender Expression, Marital Status, Medical Condition (including cancer, or a record or history of cancer), Military or Veteran Status, National Origin (includes language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), Race, Religion (including religious dress and grooming practices), Sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), Citizenship, Primary Language, Immigration Status, and Sexual Orientation, the perception of any of the above, or any other basis protected by federal, state, or local law or ordinance, or regulation.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

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