Customer Service Analyst

4 days ago

Newark, United States Disability Solutions Full time

Newark, NJ
Contract
Monday through Friday (onsite)
$24.25/hour

CUSTOMER SERVICE ANALYST

Responsibilities:
Act as the primary point of contact for client on service reporting and customer service data and matters on specific rail lines.
Coordinate the dissemination of messages related to the status of service on the three light rail systems and the impacts any service disruptions may have to ensure this information is delivered to customers through various channels including travel alerts, Website, station public address announcements, on-board train announcements, and public information/customer service/social media.
Review, investigate and address customer issues entered in Salesforce CRM, in addition to generating ad hoc reports and analyzing customer trends to assist with each system’s operability. Investigations into customer cases will often require interaction with managers/superintendents and regular coordination with Customer Service.
Regularly collect, maintain, analyze, and report data regarding key performance indicators (KPIs), for both internal, state, and federal use, including National Transportation Database (NTD) annual reporting.
Develop reports and narratives as needed by departments, providing information into ongoing operations, incidents, and other related matters.
Attend regular meetings with Customer Service, Public Information, and Social Media personnel to confirm planned maintenance, special events, or other events impacting Light Rail and develop communications as necessary.
Coordinate with Public Information for “message development” in relation to sudden service adjustments or outages.
Periodically visit each system and participate in the “business car” (no customers) ride along to observe safety and managerial “inspections” of each system and document as necessary.
Periodically travel as an “Eyes and Ears” employee to observe timetables/schedules to ensure on time efficiency. This should also include random station/platform walk throughs and observation of postings and customer information to ensure accuracy and effectiveness of signage, as well as assisting customers as necessary.
Report to and assist the Deputy Chief of Light Rail Operations and assist him/her with various duties as assigned.
During major service events or disruptions, act as the primary Light Rail and Contract Services designee at the Emergency Operations Center (EOC).
Participate in necessary training related to Emergency Operations Center and incident management.
On call 24/7 unless otherwise directed.

Qualifications:
Bachelor’s degree in communications, business administration, computer science or related field from a US Department of Education accredited college or university or (4) years of applied experience in passenger communication systems, corporate communications, public relations, customer service or related field.
2 years of passenger/business communications, public relations, or customer communications required.
At least 1 year of experience in a data analytics or similar role required.
At least 1 year of customer service experience in a public facing role good to have.
Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Intermediate to advanced Excel skills (data visualization, formulas, pivot tables, macros, etc.)
At least one year of Salesforce or similar CRM experience (report generation, list creation, case management)
Power BI experience good to have
Knowledge of or experience with extensive enterprise/public transportation/rail logistics systems good to have
Knowledge of National Incident Management System (NIMS) and/or willingness to learn
Excellent organizational skills
Excellent interpersonal, written, and verbal communication skills are required.

#m1

  • Customer Service Analyst

    4 days ago

    Newark, United States System One Full time

    Newark, NJ Contract Monday through Friday (onsite) $24.25/hour CUSTOMER SERVICE ANALYST Responsibilities: Act as the primary point of contact for client on service reporting and customer service data and matters on specific rail lines. Coordinate the dissemination of messages related to the status of service on the three light rail systems and the...

  • Customer Service Analyst

    5 days ago

    Newark, United States System One Full time $24

    Responsibilities:Act as the primary point of contact for client on service reporting and customer service data and matters on specific rail lines.Coordinate the dissemination of messages related to the status of service on the three light rail systems and the impacts any service disruptions may have to ensure this information is delivered to customers...

  • Customer Service Analyst

    5 days ago

    Newark, United States System One Full time $24

    Responsibilities:Act as the primary point of contact for client on service reporting and customer service data and matters on specific rail lines.Coordinate the dissemination of messages related to the status of service on the three light rail systems and the impacts any service disruptions may have to ensure this information is delivered to customers...

  • Service Desk Analyst

    2 months ago

    Newark, United States SourcePro Search, LLC Full time

    We are conducting a search for a motivated Service Desk Analyst for a large law firm to be based in their Newark, NJ office. The successful candidate will act as the first point of contact for end users seeking problem resolution. The position requires a basic level of familiarity with Windows technologies and virtual desktops with a willingness to learn...

  • Computer Systems Analyst

    3 weeks ago

    Newark, California, United States Intelliswift Full time

    About the RoleWe are seeking a highly skilled Computer Systems Analyst to join our team at Intelliswift. In this position, you will be responsible for analyzing business requirements and implementing and improving computer systems.Key ResponsibilitiesAnalyze business requirements to design and implement computer systems that meet customer needs.Develop and...

  • Business Project Analyst

    7 days ago

    Newark, New Jersey, United States Tandym Group Full time

    About Tandym GroupTandym Group is a dynamic organization that values innovation and excellence. As a leading provider of strategic solutions, we are seeking a highly skilled Business Project Analyst to join our team.Job SummaryWe are looking for an experienced Business Project Analyst to support the execution of major HR Strategic Projects. The ideal...

  • Global Valuation Pricing Services Analyst

    3 weeks ago

    Newark, United States BCforward Full time

    Global Valuation Pricing Services Analyst BCforward is currently seeking a highly motivated Global Valuation Pricing Services Analyst for an opportunity located in Newark, DE.Position Title: Global Valuation Pricing Services AnalystLocation: Newark, DE 19711 Please note this is the target date and is subject to change. BCforward will send official notice...

  • Air Freight Coordinator

    4 weeks ago

    Newark, New Jersey, United States United Parcel Service Inc. Full time

    Job SummaryWe are seeking a skilled Air Freight Coordinator to join our team at United Parcel Service Inc. This role involves supporting and coordinating airfreight trade services, building relationships with customers, and providing internal and external customer support.ResponsibilitiesCoordinate airfreight trade services, including scanning and moving...

  • Systems Analyst

    1 week ago

    Newark, United States Tandym Group Full time

    Our logistics client based in Newark, NJ is seeking a Systems Analyst to join their team.Contract duration: 6-12 months+Hybrid, on-site 3 days per week in NewarkRoles and Responsibilities:Collaborate with cross-functional teams including software engineers, UX/UI designers, and product managers to gather and analyze requirements for customer-facing...

  • AML Compliance Analyst

    4 weeks ago

    Newark, United States ATR International Full time

    Job DescriptionJob DescriptionWe are seeking a Niche Support Personnel - AML Compliance Analyst Basic (1-3 years) for a very important client.The Anti-Money Laundering (AML) Investigations Screening Unit within the Global Financial Crimes Compliance (GFCC) performs screening support for Corporate Compliance. The Screening Unit is responsible for...

  • Data Analyst BI Developer

    1 month ago

    Newark, United States Hire Talent Full time

    Job Title: Data Analyst Level of Experience: 3-5 years Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the...

  • Business Process Analyst

    3 weeks ago

    Newark, Delaware, United States City National Bank Full time

    **Overview of the Opportunity**The Business Process Analyst position at City National Bank is a key role that involves evaluating business processes and advising on enhancements to workflow, systems, and controls. This role requires working with stakeholders to gain an in-depth understanding of business strategy, processes, services, and roadmap.This...

  • Data Analyst BI Developer Position

    4 days ago

    Newark, New Jersey, United States Hire Talent Full time

    Job Title: Data AnalystLevel of Experience: 3-5 yearsDescription: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow. This is to ensure that we can later extract the data to understand...

  • Finance Intern

    1 month ago

    Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Finance Intern (Global Valuation Pricing Service Analyst) for an opportunity in Newark, DE 19711! Job Details:Job Title: Finance Intern (Global Valuation Pricing Service Analyst)Location: Newark, DE 19711Job Type: ContractDuration: 4 months and Possible extensionAnticipated...

  • Finance Intern

    3 weeks ago

    Newark, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Finance Intern (Global Valuation Pricing Service Analyst) for an opportunity in Newark, DE 19711! Job Details:Job Title: Finance Intern (Global Valuation Pricing Service Analyst)Location: Newark, DE 19711Job Type: ContractDuration: 4 months and Possible extensionAnticipated...

  • Sourcing Analyst

    3 weeks ago

    Newark, United States Collabera Full time

    Description Home Search Jobs Job Description Sourcing Analyst Contract: Newark, New Jersey, US Salary: $36.00 Per Hour Job Code: 356548 End Date: 2025-01-04 Days Left: 26 days, 2 hours left Apply Responsibilities: Work with internal clients to integrate procurement processes and policies into regular business practice Assist with accurate completion...

  • Business Analyst for Financial Markets

    1 week ago

    Newark, New Jersey, United States PGIM Full time

    Job DescriptionAs a Business Analyst for Financial Markets, you will play a key role in supporting the growth of our Fixed Income Asset Management business. Your primary responsibility will be to collaborate with portfolio managers, analysts, and other stakeholders to gather, analyze, and document business requirements.Responsibilities• Gather and analyze...

  • Business Operations Analyst

    4 days ago

    Newark, Delaware, United States MBMS Medical Billing and Management Services Full time

    Business Operations AnalystEstimated annual salary: $55,000 - $75,000We are seeking a Business Operations Analyst to join our team at MBMS Medical Billing and Management Services. The successful candidate will have a strong analytical background and be able to review practice trends and verify charge audits.Key Responsibilities:Analyze revenue cycle...

  • AML Compliance Analyst DE

    1 month ago

    newark, United States BCforward Full time

    AML Compliance AnalystBCforward is currently seeking a highly motivated AML Compliance Analyst for an opportunity in Newark, DE 19711!Job Details:Job Title: AML Compliance AnalystLocation: Newark, DE 19711Job Type: ContractDuration: 6 months and Possible extension Pay Rate: $24-$26.90/hr.Anticipated Start Date: AsapJob Description:The Anti-Money Laundering...

  • AML Compliance Analyst DE

    4 weeks ago

    Newark, United States BCforward Full time

    AML Compliance AnalystMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.BCforward is currently seeking a highly motivated AML Compliance Analyst for an opportunity in Newark, DE 19711!Job Details:Job Title: AML Compliance AnalystLocation: Newark, DE 19711Job Type: ContractDuration: 6 months and...