Customer Support Specialist
2 days ago
Radcliff, KY, United States
Centric Software
Full-time
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[Customer Service Rep / Remote]
- Anywhere in U.
S. / Generous Annual Salary / Health-Dental-Vision / Paid Time Off
- As a Customer Support Specialist at Centric Software, you will: Provide timely and effective assistance to customers by resolving technical issues related to our software solutions; Collaborate with cross-functional teams to escalate and troubleshoot complex problems ensuring a smooth customer experience; Document and track customer interactions and resolutions accurately in the support database; Communicate product updates and feature enhancements clearly to clients to maximize their use of our software; Analyze recurring issues and provide feedback to the product development team to improve software functionality; Maintain a customer-focused approach by understanding client needs and offering tailored support and guidance; Deliver exceptional service through multiple communication channels, ensuring customer satisfaction and retention…Hiring Immediately >>
- Anywhere in U.
S. / Generous Annual Salary / Health-Dental-Vision / Paid Time Off
- As a Customer Support Specialist at Centric Software, you will: Provide timely and effective assistance to customers by resolving technical issues related to our software solutions; Collaborate with cross-functional teams to escalate and troubleshoot complex problems ensuring a smooth customer experience; Document and track customer interactions and resolutions accurately in the support database; Communicate product updates and feature enhancements clearly to clients to maximize their use of our software; Analyze recurring issues and provide feedback to the product development team to improve software functionality; Maintain a customer-focused approach by understanding client needs and offering tailored support and guidance; Deliver exceptional service through multiple communication channels, ensuring customer satisfaction and retention…Hiring Immediately >>