Specialist, Global Services

7 days ago

O'Fallon, United States Mastercard Full time

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySpecialist, Global ServicesThe Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.The Cardholder Services team is looking for a Specialist, Global Servicing and Performance to drive our Global Servicing experience strategy forward. The ideal candidate is passionate about the cardholder end-to-end servicing experience all while keeping a relentless eye on delivery quality, forecasting, and billing of our benefit servicing.This successful candidate will partner with key stakeholders in Global Customer Care, GBSC, Technology, and Regional Cardholder Services teams to support delivery on roadmaps, requirements, and commercializing servicing products. This role will protect and grow our services revenue. Additionally, this candidate will represent Cardholder Services in finance transformation efforts. The ideal candidate is digitally savvy, passionate about creating the best customer experience, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.About the Role • Support the strategic roadmap for servicing solutions and revenue enhancements. • Maintain a comprehensive view of Global Servicing, including Global Services revenues and Global Customer Care costs globally. • Support and evaluate revenue drivers in collaboration with regional leads and Global Customer Care to identify short and long-term opportunities to grow servicing potential. • Assist in establishing, monitoring, and reporting on Global Servicing KPIs across Cardholder Services. • Support the Cardholder Services ongoing support model, ensuring effective support across the regions for delivery, customer service, and production assistance as needed.All About You • Knowledgeable about Servicing/Operations processes. • Analytical to produce and understand numbers, patterns, and use data to inform stakeholders. • Strong interpersonal skills and communication capabilities across the Mastercard matrix. • Attention to detail to closely pull data and highlight anomalies. • Self-motivated and can work well in a fast-paced environment with the flexibility to take on stretch goals. • Flexible and creative while adapting to a constantly changing environment. • Experience in relationship management, influencing, and communication skills.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $77,000 - $123,000 USDMiami, Florida: $77,000 - $123,000 USD

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