Shipment Management Associate II

3 months ago

Fort Worth, United States Ryder System Full time

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)



Summary

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.



Essential Functions





Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required

Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner

Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system

Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs

Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods

Project Management:Manage a variety of account specific and site wide tactical and strategic projects





Additional Responsibilities





The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment

Performs other duties as assigned.





Skills and Abilities





Ability to represent the company with external constituents

Represent Ryder Shipment Management Services in a professional manner to internal and external parties

Ability to build strong customer relationships

Demonstrated customer service capabilities

Direct customer interface (internal/external) on all customer related issues

Effective leadership skills

Strong verbal and written communication skills

Ability to work independently and as a member of a team

Demonstrates problem solving skills

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices





Qualifications





H.S. diploma/GED required

Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

Two (2) years or more direct Transportation or Logistics work experience required





Travel: None



DOT Regulated: No



Job Category: Supply Chain



Compensation Information :



The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.



Compensation ranges for the position are below:



Pay Type :



Salaried



Minimum Pay Range:



$42,500



Maximum Pay Range:



$42,500



The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.



Benefits Information:



For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.



Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.



All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



Security Notice for Applicants:



Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .



Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.



Current Employees:



If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.



Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)



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